Front Desk Agent

2 weeks ago

Fort Saskatchewan, Canada Hotel Equities Holiday Inn Express Fort Saskatchewan Full time

Essential Duties:

- Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service. Utilize guest name at all available opportunities
- Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
- Offer loyalty rewards, upsells and property features/benefits
- Always demonstrate professionalism and comply with company standards of appearance
- Maintain confidentiality of guest and proprietary information
- Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
- Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
- Coordinate with Housekeeping to track and update room status in computer system
- Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
- Obtain vehicle license information and accurately record in guest’s reservation file
- Communicate with other departments to ensure guest requests are resolved without delay
- Create reservations providing information regarding special rates, packages, and cancellation policy(s)
- Promote Hotel rewards program and provide details regarding membership and benefits
- Print end of shift report(s), reconcile float, complete required paperwork, and deposit pouch
- Follow Health & Safety and Emergency policies and procedures
- Maintain a clean and well-organized work area
- Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
- Ability to multi-task and work in fast paced environment
- Ability to work various shifts including evenings, weekends, and holidays

Safety & Security
- Maintain awareness of undesirable persons on property premises.
- Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information

Physical Requirement
- Lift, carry, push, pull, and place objects weighing up to 30 pounds
- Standing for extended periods of time

Education & Experience
- High school diploma or equivalent education required
- Minimum 2 years customer service experience required
- Hospitality experience desired
- Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred

**Salary**: From $15.00 per hour

Schedule:

- 8 hour shift
- Evenings
- Holidays
- Morning shift
- Night shift
- On call
- Weekend availability

COVID-19 considerations:

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