Client Care Specialist

The **Client Care Specialist** plays a key role in supporting our fast-paced, client-focused environment. This position is integral to ensuring an exceptional customer experience by managing all aspects of client care and order processing. The Client Care Specialist will work closely with managers, team leaders, and frontline staff to address client needs and resolve concerns efficiently. They will be expected to adapt and support various roles as needed, ensuring a seamless and consistent level of radical client care across the organization. In our collaborative and growth-oriented sales team, cross-training is essential. Core responsibilities include: processing orders accurately and efficiently, providing outstanding customer service with in-depth product knowledge, and entering and updating information in our CRM system.

**What We Provide**:
At Longboard Architectural Products, recognized as one of **BC's Top Employers in 2025** and **Canada’s Top SME Employers in 2024**, you’ll join a thriving team where _People Come First._ We’re proud to offer:

- **Competitive Compensation**: Start with an annual salary between **$60,000 - $65,000**, with an additional profit-sharing program to reward your contributions to our success.
- **Comprehensive Benefits**: Enjoy a well-rounded benefits program, including Health Spending and Wellness Spending Accounts, Catastrophic Insurance, Travel Insurance, and a 4% RRSP Match to secure your future.
- **People-Centric Culture**: Join a team that values collaboration and respect. Longboard is a place to grow personally and professionally, with a commitment to work-life balance and ongoing development.
- **Meaningful Impact**: You’ll be the first line of communication with our clients, ensuring every order is handled with care, accuracy, and professionalism. Your responsiveness and attention to detail will directly shape the customer experience.

**What You Will Do**:

- Review client orders thoroughly for accuracy and completeness; follow up with clients as needed to ensure timely processing
- Develop a working knowledge of order entry procedures, shipping schedules, and delivery policies; provide shipment support
- Participate in ongoing product training to stay current with offerings and enhance service capabilities
- Perform daily administrative tasks to maintain seamless customer service interactions
- Foster strong, trust-based relationships through direct client communication and consistent follow-up
- Support general office functions and contribute to ad hoc projects as needed
- Collaborate closely with production and logistics teams to ensure orders are completed and delivered as anticipated
- Deliver prompt, professional, and proactive service to all clients, upholding our standard of radical client care

**Qualifications**:

- High school diploma or equivalent required; post-secondary education is an asset
- 2+ years of experience in client care or customer service
- Strong working knowledge of CRM systems and tools
- Self-motivated, energetic, and able to work independently while contributing to a collaborative team environment
- Friendly, positive, and approachable demeanour with excellent interpersonal skills
- Exceptional organizational abilities with a strong focus on prioritization
- Detail-oriented with a commitment to accurate and efficient order entry
- Flexible and adaptable in a dynamic work environment; able to stay composed under pressure
- Proven ability to manage multiple tasks simultaneously in a fast-paced setting
- Excellent written and verbal communication skills, with strong attention to grammar, spelling, and punctuation