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IT Applications Manager
2 weeks ago
**What You’ll Do**
**Leadership & Strategy**
- Lead and mentor a team of 11 IT professionals, including a tech lead, business analysts, system analysts/programmers, and support analysts.
- Foster a culture of accountability, collaboration, and innovation within the team.
- Establish KPIs and implement best practices for development, support, and delivery.
**Application Management**
- Oversee the support, development, and integration of mission-critical enterprise systems: ERP, Salesforce, HRIS, MES.
- Ensure SLA adherence for incident response and resolution at all priority levels.
- Oversee technical design and code reviews in partnership with the Tech Lead to maintain integrity and scalability.
**Process Optimization & Innovation**
- Drive standardization of SDLC processes, release management, and support workflows.
- Evaluate and enhance toolsets for Scrum backlog management, release planning, and support.
- Good to have: Champion AI adoption and automation pilots across the enterprise to improve operational efficiency and user experience.
**Stakeholder & Vendor Management**
- Collaborate with business leaders to understand evolving needs and align IT initiatives with strategic goals.
- Facilitate change management efforts to ensure smooth adoption of new systems and processes.
- Manage vendor relationships, contracts, and third-party integrations to support IT strategy.
- Support key project execution such as the implementation and preparation for a potential ERP upgrade.
**Expected focus**: 60% people/process/vendor, 25% roadmap/stakeholders, 15% technical governance (with the Tech Lead as day-to-day technical owner).
**Technical Environment**
- **ERP**: Window & Doors industry-specific ERP system
- ** CRM**: Salesforce (Sales Cloud, Service Cloud, Communities, custom apps)
- ** Languages**:.NET (primary development platform); open to modern development stacks for new initiatives
- ** Databases**: Microsoft SQL Server (primary), PostgreSQL (legacy)
- ** Reporting Tools**: SSRS, Tableau
- ** Cloud Infrastructure**: AWS (primary), with ongoing migration from limited on-prem servers
- ** AI & Automation**: ChatGPT, Microsoft Copilot, and custom bots under development
- ** Upcoming Projects**: Data warehousing and business intelligence initiatives are in planning stages
**What You Bring**
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- Experience with SDLC methodologies (Agile, Waterfall) and setting up performance metrics.
- Technical fluency (e.g.,.NET/SQL) to read code and review designs; recent hands-on coding is a nice to have, not required.
- Exposure to data warehousing and business intelligence concepts is an asset.
- Strategic thinking with a results-oriented, problem-solving approach
**Why Join Us?**
At Durabuilt, we’re committed to building a diverse and inclusive environment where our people feel valued and supported every step of the way. Along with a competitive wage, we offer comprehensive health and dental coverage for you and your family to ensure your well-being. You’ll also enjoy the convenience of free onsite parking and have access to professional development opportunities that empower you to grow and thrive in your career. This is more than a job, it’s a chance to build a rewarding future with a company that invests in its people.
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