IT Applications Manager

**About Durabuilt Windows & Doors Inc.**

**The Opportunity**

**Why Join Us?**
- Opportunity to attend major industry conferences such as Dreamforce in San Francisco
- Lead high-impact initiatives including digital transformation and AI-powered solutions
- Collaborate with executive leadership and department heads
- Get access to modern technologies and the opportunity to influence tools and process maturity
- Be a key leader in shaping the future of Durabuilt's technology landscape

**Key Responsibilities**

**Leadership & Strategy**
- Lead and mentor a team of 11 IT professionals, fostering a culture of accountability, collaboration, and innovation
- Establish KPIs and implement best-in-class processes for development, support, and delivery

**Application Management**
- Ensure adherence to SLAs for incident response and resolution across varying priority levels
- Conduct design and code reviews when needed to maintain technical integrity

**Process Optimization & Tools**
- Assess and improve toolsets used for backlog management, release planning, and support (e.g., evaluating Jira or alternatives)
- Drive standardization of SDLC, release management, and support workflows

**Innovation & AI Enablement**
- Champion AI adoption across the enterprise through pilots and use cases (e.g., HR and Maintenance bots)
- Identify automation opportunities to improve operational efficiency and user experience

**Stakeholder Engagement**
- Collaborate with business leads across departments to understand evolving needs
- Facilitate change management efforts and ensure smooth adoption of new solutions
- Serve as a trusted advisor and communication bridge between IT and business

**Vendor & Project Management**
- Oversee vendor relationships, contract negotiation, and third-party integrations
- Lead key projects and ensure delivery on time, scope, and budget
- Play a key role in the upcoming selection and implementation of a new HRIS and payroll system
- Support planning and preparation for a potential ERP selection and implementation project targeted for next year

**Technical Environment**
- **ERP**: Lesser known ERP system - window/door industry-specific
- **CRM**: Salesforce (Sales Cloud, Service Cloud, Communities, custom apps)
- **Languages**:.NET (primary development platform); open to modern development stacks for new projects
- **Databases**: Microsoft SQL Server (primary); PostgreSQL (legacy)
- **Reporting**: SSRS, Tableau
- **Cloud**: AWS (primary infrastructure); limited on-prem servers (migration underway)
- **AI/Automation**: ChatGPT, Microsoft Copilot, custom bots under development
- **Upcoming Projects**: Data warehousing and business intelligence are expected to be future strategic initiatives. Familiarity with data architecture, data warehousing concepts, and BI tools will be considered a strong asset.

**Qualifications & Experience**
- Bachelor's degree in Computer Science, Software Engineering, or related field
- Strong project management experience and ability to juggle competing priorities
- Familiarity with SDLC methodologies (Agile, Waterfall), system integration, and stakeholder engagement
- Exposure to data warehousing and business intelligence tools is a plus
- 3-4 years of hands-on programming experience in any modern development stack; ability to contribute to design/code reviews and support architectural decisions

**Competencies**
- **Innovative**: Think ahead to stay ahead. Constant improvement. Small things matter.
- **Driver**: Stay hungry and act with urgency. Think and move quickly.
- **Ownership**: No excuses. 100% accountability. Act responsibly. Stay committed. Stay lean.
- **Caring**: For employees, partners, and community. Show respect and remain humble.
- **Individual**: We work with great people and expect a lot from them. We challenge each others’ ideas openly. We value diversity in people and ideas.

**Working Conditions**
- Full-time, onsite role at our Edmonton Head Office
- Occasional travel may be required to support the IT department, attend meetings and training sessions
- Operate primarily in an office environment
- Pressure to produce tangible results and complete projects within tight timelines
- Lifting and/or carrying anywhere from 0 lbs to 20 lbs
- Routinely uses standard office equipment such as laptop computers and smartphones

**Reporting Structure**
- **Reports to**: Director of IT
- **Direct Reports**: Tech Lead, 2 Business Analysts, 2 User Support Analysts, 6 System Analysts/Programmers

Join us in building the next chapter of Durabuilt’s digital journey.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person