Switchboard Operator, Information Services

Compensation Pay Range:
$23.00-$28.27

**Job Description**:
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to nearly 4,000 staff and physicians dedicated to helping children and youth live their best lives. Every year, CHEO helps more than 500,000 children and youth from Eastern Ontario, Western Quebec, Nunavut, and Northern Ontario.
- Across Canada and the world CHEO continues to be selected by local, national and international competitions showcasing employers who lead their sector in offering exceptional workplaces for their employees. CHEO is also recognized for excelling in our work delivering world-class care to children, youth and their families. Over the years, CHEO has been selected time and again as an organization that leads and innovates in the ways we support our staff and our community. These tributes are a testament to the passion and dedication of our exceptional staff, medical staff, learners and volunteers.- Answer incoming calls and redirect to the appropriate person, department, or clinic.-
- Provide general information to external callers concerning the hospital services.-
- Direct and inform visitors to the appropriate clinics and hospital areas, and patient location-
- Assume custodial responsibility for packages and miscellaneous items delivered to the switchboard-
- Locate physicians and other personnel by pagers, cellular phones or various telephone calls.-
- Provide overhead paging of codes, emergencies, rounds and miscellaneous announcements.-
- Answer emergency phone and follow procedures in the event of alarms, codes, and stat calls.-
- Monitor the various alarm systems and notification panels and advise appropriate parties.-
- Respond to distress alarms (i.e. elevators)-
- Maintain various databases in support of staff directories, phone/pager numbers, name display.-
- Update on-call lists with respect to changes in coverage.-
- Provide pocket pagers, servicing and administration.-
- Provide on-call coverageQUALIFICATIONS- Criminal Record Check (Essential)-
- Secondary school graduate (Essential)-
- Strong customer service orientation with good interpersonal skills (Essential)-
- Excellent organizational skills and attention to detail (Essential)-
- Comprehensively use software including databases (Essential)-
- Ability to work under pressure and multitask (Essential)-
- Bilingual (English/French) (Essential)-
- Work with mínimal supervision, dependable and responsible (Essential)-
- Knowledge of hospital resources (Essential)-
- Knowledge of computer software (Microsoft Office Suite) (Essential)- Please note you will be represented by the Laborers International Union of North America, (LiUNA).
- CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

We thank all those who apply, however, only those to be interviewed will be contacted.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.

CHEO est l’un des rares chefs de file mondiaux autonomes en matière de santé pédiatrique et il compte près de 4 000 membres du personnel et médecins qui se consacrent à aider les enfants et les adolescents à vivre une belle vie. Chaque année, CHEO aide plus de 500 000 enfants et adolescents de l’est de l’Ontario, de l’ouest du Québec, du Nunavut et du nord de l’Ontario.

Partout au Canada et dans le monde, CHEO continue d’être sélectionné par des concours locaux, nationaux et internationaux mettant en vedette les employeurs qui dirigent leur secteur en offrant des milieux de travail exceptionnels à leurs employés. CHEO est également reconnu pour son excellence dans son travail de prestation de soins de classe mondiale aux enfants, aux jeunes et à leurs familles. Au fil des ans, CHEO a été choisi à maintes reprises comme organisation qui dirige et innove dans la façon dont nous appuyons notre personnel et notre communauté. Ces hommages témoignent de la passion et du dévouement et du caractère exceptionnel de nos employés, de notre personnel médical, de nos apprenants et de nos bénévoles.

RÉSUMÉ DES FONCTIONS- Répondre aux appels téléphoniques et les aiguiller vers la personne, l’unité ou la clinique qui convient.-
- Fournir des renseignements généraux sur les services d