Junior I.t Analyst

_*Please note: Hybrid position based out of Edmonton. Only applicants located in Edmonton will be considered. _

**Who we are**:
Britec is a Sage and Acumatica partner, and a fast-growing IT Solution provider focused on business accounting software, infrastructure, e-Commerce, websites and cloud. Over the past 30+ years**,** we have been keeping our clients on the cutting edge of technology by developing custom end to end solutions to help them achieve their business goals.

At Britec, our team of fully accredited business professionals don’t just work here. We are dedicated and passionate about providing our clients with the right blend of cutting-edge technology and professional client service and support. We use our skills to tackle complex issues and find effective, efficient and economical solutions that exceed our client’s expectations.

**Job Summary**:

- Are you a flexible individual who can work efficiently in time_ _sensitive situations?_

Working directly with our clients, Britec’s Junior I.T Analyst develops, maintains, modifies and troubleshoots customer requirements in their technical environment. Under project-level direction, the Network Analyst II will take initiative and ownership of projects by providing technical direction in the deployment and maintenance of networked systems.
- Preferred Qualifications & Experience:_
- 1-5 years of hands-on IT experience within infrastructure operations which includes experience supporting Windows Desktops and Servers
- Networking or I.T related certificates.
- Support experience in Windows 10/11
- Support experience in Windows Server 2022
- Hands on experience of network troubleshooting
- An understanding of Active Directory, DNS and GPO
- Strong customer service, interpersonal and communication skills.
- A desire to provide impeccable remote and in-person support.
- The ability to work comfortably and efficiently from home or at client locations.
- An understanding of computer networks (components, topology, etc.).
- An understanding of Microsoft 365, including Teams.
- Knowledge of computer hardware and experience troubleshooting hardware failure.
- MCP, A+ certifications are on asset
- Position Responsibilities_
- Plan, install, upgrade, troubleshoot and maintain operating systems.
- Conduct performance monitoring and tuning, capacity planning, space management, quality assurance and disaster recovery planning to ensure the systems are secure and reliable.
- Provides recommendations & support (hardware and software) for clients
- Accurately estimate time required for, and record time spent on, support and project work
- Abilities & Skills Required for Success:_
- Ability to actively listen, and skilled in expressing ideas and presenting them in user-friendly language
- Good analytical, organizational and problem-solving skills
- Ability to understand assigned tasks, clarifying if necessary, and take accountability for delivering timely results
- Flexible & able to rapidly learn new technologies
- Working hours:_
- Mon - Friday
- 8am - 5pm (1 hour for lunch). Flexible hours required based on client needs.
- Position based from Edmonton office.
- Compensation:_

At Britec we offer a competitive salary, benefits**,** and training/professional development opportunities. Hard work doesn’t go unrecognized at Britec and bonuses are paid based on individual and company performance.

Britec wants to advance your career. For this position Comp Tia A+ may be paid for

**To Apply**:
No recruiters please.

Pay: $45,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- IT support: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Edmonton, AB T5J 1Z7