Customer Care Representative

1 week ago

Vancouver, Canada Amacon Full time

**About Us**

Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial developments that Amacon builds.

**Position Summary**

Amacon is looking for a dynamic individual with an eye for detail and high service level standards to join the Customer Care Team. This position is the point person to our valued customers and homeowners and will provide the highest quality customer care in pre-occupancy and after occupancy of their units. This position will report to the Project Manager that oversees Customer Care.

**Position Responsibilities**
- Coordinating with Customer Care Coordinator regarding issues or requests from homeowners
- Assisting with pre-occupancy deficiency remediation
- Assessing deficiencies reported by homeowners during the first year of occupancy
- Conducting one-year warranty deficiency remediation
- Contacting trades to request for homeowner service and warranty work
- Assisting with key turn overs with the homeowners
- Conducting homeowner walkthroughs
- Providing updates in writing daily to the Customer Care Coordinator
- Providing daily reports of completed service requests and deficiency remediation
- Providing and maintaining deficiency tickets in the ticketing system
- Maintaining the Customer Service Vehicle in a clean manner

**Experience & Requirements**
- Deficiency experience; wide range of knowledge such as drywall, painting and caulking
- Previous experience in Construction Customer Service, or Administration is an asset
- A self-starter with a willingness to ask questions and find solutions;
- Ability to work independently and in cooperation with the Customer Care Team;
- Ability to develop and maintain good relationships with homeowners and contractors;
- Effective written and oral communications skills;
- Proficiency in Microsoft Office;
- Tech savvy and previous administration experience is an asset;
- Ability to multi-task and meet deadlines
- Knowledge of or experience in trades and maintenance work is desired.

**Physical Requirements**

The position requires the Customer Care Representative to frequently walk, stand, and climb stairs/ladders and in/around construction site. Must maintain professional appearance and be able to work in a construction environment, around hazardous chemicals, dust, dirt, and other particulates. Must also have the ability to operate an automobile, read large quantities of information, operate computer equipment, speak, hear, bend, stoop, reach, lift, move and carry up to 100 lbs. independently. Finger dexterity is necessary.

**Additional Information**

Amacon is an equal opportunity employer who offers competitive compensation and benefit programs.

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