Field Service Technician

Achieve. Create. Collaborate. Organize.
Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation, learning and development, and flourishes with success, we invite you to be a part of building our company for the future.

**Job Summary**:
We are seeking an experienced **Field Service Technician** to join our GBC business unit, the premier supplier of Print Finishing Solution supplies and equipment, in the **Calgary, Alberta area**. For more than 60 years, our print finishing solutions have served a broad range of document communication needs for businesses worldwide. Our products and services in this category are critical to our customers in distinguishing their printed materials and achieving a professional edge in today’s competitive market.

Reporting to the National Field Service Manager, this position is responsible for performing repairs and maintenance on industry leading GBC, Duplo, MBM, etc. branded electro-mechanical products. Products such as laminators, booklet makers, folders, punch and bind equipment, and shredders that are used in Commercial and Production Printing, Offices and Schools.

**Responsibilities**:

- Respond to customer requests for equipment repair
- Utilize all of the tools and training necessary to inspect, repair, and maintain mechanical and electrical
- components of our wide format lamination, binding, booklet making, folding and cutting equipment
- Install or assist in the installation of equipment and train customers on product use
- Perform scheduled maintenance on equipment to high standards and to the satisfaction of customers
- Responsible for a service revenue quota, consisting of the timely completion of time and material calls and the selling of Equipment Maintenance Agreements and consumables to customers

**Qualifications**:

- College or Technical School Diploma in an electrical/electronic and/or mechanical field is preferred
- Minimum of 3 years field service experience in the repair of electrical and/or mechanical equipment is required
- Experience in print finishing solutions or within the printing or photocopier industry considered an asset
- Must have professional presence and the ability to effectively communicate and interact with customers at all levels
- Excellent customer service, communication and time management skills
- Ability to prioritize and manage multiple tasks in a dynamic environment
- A self-starter with the ability to work with mínimal supervision
- Minimal overnight travel necessary; must be able to travel to United States for training purposes
- Able to lift up to 60lbs on a consistent basis and must be physically capable of performing all duties and work assigned
- Experienced with Microsoft Office products and comfortable using computers
- Must own a vehicle; reimbursed for business kilometers driven
- Must feel comfortable with demonstrating and installing equipment as well as training users

**About Us**:
You know our brands. You love our brands. You just may not know they are ours.

If you have touched a PowerA® gaming controller, a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of over $2 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures and sells branded academic, consumer and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth. We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

Click here to learn more about our employee benefits.

**Equal Opportunity Employer**

**AODA**

Accommodation for applicants with disabilities will be provided in all parts of the recruiting process as required under the ACCO Brands Canada AODA policy. Applicants are asked to make their needs known in advance.