Operations and Account Associate

**Job Overview**

Are you ready to be part of a dynamic company with a rich history and a bold vision for the future? Pearl® Canada began with humble roots in Greater Vancouver over 26 years ago and has grown into a trusted name in the Canadian kitchen and bath industry. As a B2B company, we focus on providing dependable solutions for trade professionals, helping them bring their projects to life with confidence. With thriving offices in Greater Vancouver, Calgary, and Kingston, we have built a reputation for excellence by prioritizing exceptional customer care, quality, and reliability.

At Pearl®, we are deeply passionate about our products and the customers we serve. This passion drives every decision we make, ensuring we help our clients discover the best fit for their needs. Our network of over 1,500 partners and three boutique showrooms allows us to deliver exceptional experiences, from product selection to project completion. Whether through our showrooms or digital platform, we take pride in offering a curated selection of bold, progressive, and timeless kitchen and bathroom fixtures.

**Why Pearl?**

At Pearl®, we champion diversity and foster a workplace that exudes respect and positivity. Our Core Purpose is to meet you where you are and grow together, underpinned by Core Values like Passion, Panoramic thinking, Progressiveness, and Partnership. Join us to understand how these values shape our extraordinary team

This role is a hybrid position that combines account management, customer relationship management, showroom coordination and operations support. This position will engage daily with dealers, manage showroom operations, support order processing, and contribute to business growth by fostering strong client relationships.

**Responsibilities**

**Showroom & Customer Service**
- Provide a welcoming and engaging showroom experience by greeting customers and assisting them with product selection.
- Answer customer questions, process sales transactions, and handle credit payments efficiently.
- Follow up with customers post-visit to ensure satisfaction, encourage repeat business, and build long-term relationships.
- Maintain showroom organization, inventory levels, and overall cleanliness to create a professional sales environment.
- Support the branch team by assisting with processing tasks as directed by the Branch Manager.

**Sales & Dealer Engagement**
- Serve as the primary point of contact for a set base of dealers, handling all sales-related inquiries and support.
- Conduct virtual Product Knowledge (PK) sessions to educate customers on our offerings and drive sales.
- Follow a structured sales plan with clear targets and goals, ensuring consistent follow-ups with dealers.
- Identify and develop new business opportunities among existing customers.
- Maintain accurate records in the CRM system, logging dealer interactions and tracking progress.
- Assist with setting up new dealer accounts, guiding them through the onboarding process.

**Administrative & Additional Responsibilities**
- Handle outbound/inbound calls to support new and existing customers.
- Direct and educate customers on available support resources, warranties, and company policies.
- Support the Kingston branch by answering phones during short-staffed situations.
- Assist with French-speaking dealer inquiries and tasks related to warranty, branch communications, and sales support (if applicable).
- Contribute to warehouse operations as needed, including organizing stock, preparing shipments, and assisting with deliveries.

**Qualifications**
- Previous experience in an operations or administrative role is advantageous.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Excellent time management skills to ensure tasks are completed promptly.
- Uphold high ethical standards and professionalism.
- Excellent verbal and written communication skills.
- Self-motivated and able to thrive in a results-driven environment.
- Natural relationship builder with integrity, reliability, and maturity.
- Team player with a collaborative attitude.
- Sales-driven mindset with a passion for building relationships and meeting sales goals.
- Strong communication skills, both written and verbal, to interact effectively with dealers, customers, and team members.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Exceptional attention to detail to ensure accuracy in transactions, inventory, and CRM records.
- Proficiency with CRM software (or willingness to learn) to log dealer engagements and track sales efforts.
- Excellent problem-solving abilities to address customer concerns and coordinate solutions.
- Ability to lift and move heavy items as required, following proper safety procedures.

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parkin