On Call Manager

Do you desire a community that is free from violence and abuse in any of its forms? Do you have a passion for empowering people to move beyond violence? Do you also have a heart for meeting individuals where they are? Providing emotional support and practical service? Then we just might have the opportunity for you Keep reading.

Let’s start with the general details

**Position**: On Call Manager
**Location**: Anselma House in Kitchener and Haven House in Cambridge
**Status**: Contract - One week at a time rotation of on call duties, Friday at 5pm to the following Friday at 9am. Number of weeks cannot be guaranteed.
**Renumeration**: $250/week

So, how do we define an **On Call Manager**? As the On Call Manager, you will report to the Director of Programs and Services and be responsible for on-call duties for residential programs on your scheduled weeks. In the unlikely event that there is not staff to work an overnight or weekend shift you would be expected to fill the shift or partial shift.

The main buckets of work will include;
- Receiving calls during the week on call, providing direction, scheduling and support to Residential Workers and Relief Residential Workers.
- Reporting high risk situations (as per agency policy), safety/security and resident or public grievances. Following up with unusual and complex problems and policy interpretations.
- Maintaining awareness and managing risks to clients, staff and the organization.
- Holding staff responsible for compliance with agency values, shelter standards and policies.
- Keeping management up to date appropriately on all related maters.
- Acting as an advocate for WCSWR and for individual clients.
- Attending quarterly virtual on-call meetings to discuss on-call themes and on-call schedule with fellow on-call managers/supervisors
- Master Degree in Social Work (MSW) degree, along with a minimum of three years management experience in the VAW field.
- Member in good standing with the Ontario College of Registered Social Workers or equivalent registered organization.
- Three to five years of management and supervisory experience is required. This would include meeting facilitation, highly developed interpersonal skills, communication and recording skills and conflict resolution.
- Developed interpersonal skills, communication and recording skills and conflict resolution.
- Demonstrated sound judgment and the ability to be decisive in crisis situations.
- Strong knowledge of feminism and understanding of diversity, Anti-racism and Anti-oppression - cross-cultural perspective and awareness.
- The ability to travel between our locations in Kitchener and Cambridge.

We do also have some **general employment eligibility requirements**;
- Vulnerable Sector Police Record Check

Okay so this role feels like the perfect fit for you. Great Now what about **the organization?**

**Who Are We?** Women’s Crisis Services of Waterloo Region (WCSWR*) provides emergency shelter to women and children experiencing domestic violence. We operate two shelters: Anselma House in Kitchener and Haven House in Cambridge. Our facilities operate on a 24/7 basis, **and we pride ourselves in being more than shelter**. We also offer a robust region-wide outreach support program which supports families who are experiencing or have experienced domestic violence. We believe that everyone deserves to live a life free from abuse.

*WCSWR supports women, transgender and gender-diverse individuals.

So, the job is a fit, the work is meaningful what about **the culture?**

**What makes WCSWR a great place to work?**
- A full team of staff that are passionate about the cause and about helping others (strong values alignment)
- A culture of encouragement and celebration
- Leaders that are committed to continuous improvement and listen to and act on feedback
- A supportive working environment committed to continuous learning and growth
- Internal programs committed to staff wellness, engagement and development

**Make a difference while building your career with WCSWR, voted Waterloo Region’s #1 Not
- For Profit by “The Community Edition”**

**Job Types**: Part-time, Contract

Application question(s):

- Are you a member in good standing with the Ontario College of Registered Social Workers?
- Do you have 3 to 5 years of management and/or supervisory experience?

**Education**:

- Master's Degree (preferred)

**Language**:

- English (required)

Licence/Certification:

- Vulnerable Sector Police Record Check (required)

Work Location: In person