Business Development

5 days ago

Kitchener, Canada Heffner Toyota Ltd Full time

**BUSINESS DEVELOPMENT (Service Appointment / Call Center) MANAGER - FULL TIME**

**Key Responsibilities**:

- Lead and motivate a team of customer service professionals to deliver exceptional growth results within the service appointment process.
- Develop and implement strategies to drive service growth and achieve revenue targets.
- Analyze market trends and identify new opportunities for business development.
- Ensure the business development center operates efficiently and effectively, meeting or exceeding KPIs.
- Collaborate with other departments to ensure alignment of appointment development goals with overall company objectives.
- Provide regular reports and updates to senior management on business performance and key metrics.

**Qualifications**:

- Proven track record of success in business development, with at least 2 - 5 years of experience in a similar role.
- Proficiency in CRM software and other relevant business tools.
- Experience in the automotive industry is a plus.
- Strong leadership skills with the ability to inspire and motivate a team.
- Exceptional interpersonal communication skills, and Proficient in handling phone inquiries
- Meticulous attention to detail
- Excellent communication and interpersonal skills.
- Strategic thinker with the ability to identify and pursue new business opportunities.

**In addition to a very competitive wage structure, we offer**
- a comprehensive Health & Benefit plan,
- access to an onsite company gym,
- an excellent company profit sharing program

We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Profit sharing
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Business development/Call center Manager: 2 years (required)

Licence/Certification:

- Canadian Residency or Valid Canadian Work Permit (required)

Work Location: In person

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