Service Advisor

2 days ago

Edson, Canada Bannister Automotive Group Full time

**Drive Your Career Forward with Bannister — We’re Hiring a Service Advisor**

Are you someone who thrives in a fast-paced, people-focused environment? At Bannister Automotive Group, we’re not just fixing vehicles — we’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen.

We’re currently looking for a **Service Advisor** to join our **Edson Ford Team**. If you’re organized, customer-focused, and thrive in a collaborative environment, this might be the opportunity for you.

**The Drive Ahead**
- Greet customers and guide them through the service experience with professionalism and care
- Clearly document vehicle concerns and communicate service recommendations
- Coordinate with technicians and parts departments to ensure efficiency and accuracy
- Keep customers informed with timely updates and transparent repair timelines
- Process repair orders, warranty claims, and invoices with attention to detail
- Use dealership systems (CDK/PBS) to manage appointments and follow-up
- Meet service targets while maintaining high standards of customer satisfaction

**Performance Essentials**
- 1-2 years of experience in a service advisor or customer-facing role (automotive experience is an asset)
- Strong communication and organizational skills
- Ability to stay composed in a fast-paced environment and manage multiple priorities
- Comfortable working with dealership software and digital tools
- Valid driver’s license with a clean abstract
- Full-time availability — typically Monday to Friday, with Saturdays as needed (approx. 40 hours/week)

**Bannister Accessories**
- ** Competitive wages** with a performance-based commission structure
- ** Extended benefits package**, including health, dental, and vision care
- ** Group RSP contribution program** for long-term financial support
- ** Ongoing training** and professional development

**Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.

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