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Integration Support Administrator

3 weeks ago

Montréal, Canada Q1 Technologies Full time

**Role**:Integration Support Admin** **Job Location: Montreal, QC** **Duration: Fulltime** **Skills Required**: - Ability to support users in a professional manner - Strong Microsoft Office 365 (Excel, Outlook, Word, OneDrive, Teams, etc.) - Strong understanding of the Windows 10 environment - Ability to troubleshoot Windows 10 issues both software and hardware related - Understanding of macOS operating system - Jira and Kanban board experience (Agile) - Able to multitask and adapt in a fast-paced environment - Must be organized, innovative and able to self-motivate - Works well under pressure and meets tight deadlines with attention to detail - Strategic and creative mindset Good to have skills: - Interfacing and engaging with engineering teams and peers to create solutions using existing technology - Technical planning and execution of technology deployments for ongoing projects as part of a team - Dissemination of knowledge, procedures and documentation for products and projects - Analyze project data with Microsoft Excel and other internal tools - Troubleshoot Windows 10 issues including a strong understanding of the operating system - Documenting processes and knowledge articles for other support teams - Ability to create step by step instructions aimed at end users **Roles & Responsibilities**: - To assist with projects involving user experience and desktop integration within the environment including documenting and remediating/escalating any issues encountered - Work both solo and with colleagues/groups" **Job Type**: Fixed term contract **Salary**: $75,000.00-$85,000.00 per year **Benefits**: - Employee assistance program - Extended health care - Paid time off Schedule: - 8 hour shift Ability to commute/relocate: - Montréal, QC H3B 4W8: reliably commute or plan to relocate before starting work (required) **Experience**: - Windows 10: 2 years (required) - Microsoft Office 365: 5 years (required) - MacOS: 2 years (required)