Manager, Operational Risk

**WHO WE ARE**
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

**THE ROLE IN A NUTSHELL**

Key accountabilities include:
The primary responsibilities and authorities for this position include, but are not limited to:

- Support the design, implementation, and monitoring of GreenShield’s operational risk management framework in compliance with OSFI’s E-21 Operational Risk Management Guideline.
- Support the establishment of standards for the execution of operational risk programs within the lines of business, including oversight over the execution of risk and control self-assessments and the reporting of operational risk incidents.
- Support the design, implementation, and enhancement of programs that monitor, measure, analyze and report on operational and technology risk (e.g. cyber security, third party risk, advanced analytics and data, etc.) exposures across all business areas.
- Assist the business with the identification of key operational risks and mitigating controls in their business units, as well as monitoring their action plans to address mitigation.
- Prepare risk reporting on operational risk appetite metrics, key risk indicators, and operational risk dashboards, and other operational risk reporting for presentation to senior leadership, and board committees.
- Support the evolution of operational and technology key risk indicators, escalation limits/thresholds and escalation processes, and ensure they adapt to the changing business and regulatory expectations.
- Support the Corporate Insurance program for the Enterprise
Identify trends in key risk indicators and monitor action plans to address.
- Ensure operational risks are identified, assessed and managed to remain within GreenShield’s risk appetite throughout the implementation and operationalizing of strategic initiatives.
- Enhance processes for the review of operational incidents, root cause identification and control remediation and documentation.
- Aggregate and analyze risk events and root causes reported by the business to recommend improvements to prevent/mitigate reoccurrence.
- Provide guidance to the lines of business engaged in continuous improvement initiatives to balance efficiency with effectiveness and risk mitigation.
- Perform oversight of enterprise compliance with the third party management policy, business continuity policy, and other risk related policies.
- Monitor regulatory developments related to operational risk and technology risk management.
- Enhance the operational risk management framework, policies and procedures to ensure continuous improvement and program maturity across the organization
- Participate in Canadian Life and Health Insurance Agency (CLHIA), and industry related discussions of particular interest to GreenShield.
- Provide risk related guidance and advice to senior management, other departments, and represent Risk Management on various committees.
- Embrace GreenShield’s Mission and Values.

**WHO WE'RE LOOKING FOR**
- Minimum post-secondary degree or diploma in accounting, finance, business administration or a related field.
- 5-10 years’ experience working within the financial services industry, in particular the life insurance industry
- 3-5 years’ of related experience in an operational risk management and/or technology risk management role
- Several years of enterprise risk management, or other relevant risk management, experience would be an asset
- Innovative thinker and problem solver;
- the ability to see how all the pieces fit together and contribute to the achievement of broader organizational objectives; strong business acumen and judgment.
- A proactive self-starter who takes ownership of their area and brings a track record of taking initiative and adding value by introducing risk management best practices to enhance the effectiveness of financial and operational processes in order for the business to better achieve its objectives.
- Ability to “roll up the sleeves” and get involved at a detailed level in order to ensure accurate risk management reporting and compliance with all regulations.
- A thought leader and strong c