Volunteer Coordinator/family Services

**SCOPE OF WORK**:The Volunteer Coordinator-/Family Services for Habitat for Humanity Sarnia/Lambton will be responsible for the development, implementation, administration, and day-to-day managing of the volunteers from all divisions and families.

**REPORTS TO**:Volunteer Coordinator/Family Services is a direct report to the Chief Executive Officer.

**SCOPE OF AUTHORITY**: The Volunteer Coordinator/Family Services is responsible for providing oversight, direction, and support to all construction and community volunteers.

**EDUCATION & EXPERIENCE**: The incumbent to this position will have a certificate in Volunteer Management and/ OR a minimum of (1-2) years of experience working with volunteers. Experience in non-profit and/or affordable housing is an asset. Strong computer skills mandatory.

**SCOPE OF COMMUNICATIONS**: The nature of the position is such that the incumbent must have the ability to engage in and facilitate clear, consistent, and timely communications with all of HFHS/L’s stakeholder groups. As such, the incumbent must have demonstrated excellence in written and oral communications, effective skills in preparing and delivering presentations to a broad cross-section of audiences, and must have superior listening skills.

**DUTIES AND RESPONSIBILITES**:
**Volunteer Recruitment**
- Use a variety of recruiting methods such as networking, advertising, social media, local media, and community meetings to recruit effective volunteers with appropriate skills
- Record and track all volunteer information including their hours
- Create job descriptions for volunteer positions if and as necessary
- Respond to daily inquiries from current and potential volunteers and organizations investigating volunteer opportunities
- Develop and deliver presentations to groups and organizations interested in understanding what volunteer opportunities exist and how they can be involved
- Maintain daily communication with Habitat staff in regards to volunteer needs, changes, issues or opportunities

**Volunteer Screening**
- Ensure screening process is based on policy and compliant with privacy legislation
- Develop and implement an intake and interview protocol for potential volunteers to ensure the best match between the skills, qualifications and interests of the volunteers and the needs of the affiliate
- Conduct background checks and verify references

**Volunteer Scheduling/Tracking**
- Create schedules as required, with input and direction from Construction Manager, Restore Manager, CEO.
- Schedule volunteers into allotted time slots
- Maintain files on all volunteers, ensuring appropriate documentation is in place
- Organize and track volunteer hours.
- Create reports and statistics for CEO if and as required

**Volunteer Training**
- Responsible for coordinating volunteer orientations and adequate training sessions
- Ensure volunteers have completed their mandatory training and are confident in their roles
- Develop volunteer orientation packages

**Volunteer Management**
- Primary contact for all volunteers
- Review volunteer position descriptions in consultation with staff as appropriate
- Promote the volunteer program to gain community support of the volunteer program
- Ensure that volunteers receive the appropriate level of supervision
- Serve as a liaison between volunteers and affiliate supervisors
- Ensure that volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations
- Assist with daily in office and onsite duties as assigned
- Regularly assist with construction related activities if and as required
- Consult with Departments Managers and CEO with volunteer requests, concerns, support, and guidance

**Volunteer Recognition**
- Ensure that volunteer appreciation program is followed according to affiliate policy
- Maintain records and statistics on award recognition program
- Acknowledge volunteers regularly and the impact they are making on our affiliate

Family services - Be the main point of contact for all habitat families

**Administration**
- Administer and monitor expenditures for the volunteer program against the approved budget

**Additional Duties**

Along with duties on the Volunteer side of this position you will be responsible for **On Boarding all new staff** as well to provide support administratively to the Habitat Handyman program. Some additional duties assigned by the CEO as required.

**Personal characteristics**

The Volunteer Coordinator/ Family Services should demonstrate competence in most or all of the following:

- Ability to manage multiple competing priorities
- Ability to remain calm in highly stressful and ambiguous situations
- Comfortable working with the public on a daily basis
- Strong attention to detail and knowledge of and proficiency with database systems
- Understand ethical behaviour and business practices, and ensure that their own behaviour and the behaviour of others is consistent with these