Customer Success

**Customer Success & Marketing Assistant**

**Role Mission**:
Our product lines are continually changing, improving and expanding. We are looking to expand our internal capabilities to better meet the needs of our growing business. We are looking for someone with a shared passion for exceptional service and quality who is looking to have a significant influence on all things sales related.

This role combines client communication, administrative and marketing responsibilities with cross-department collaboration to ensure we provide a high level of customer service with exceptional delivery.

**What We Offer**:
At Eco Lighting & Electrical, we prioritize the well-being and success of our team by offering an attractive and supportive work environment. As an employer, we provide industry-competitive compensation, comprehensive medical and dental benefits, and three weeks of paid vacation. Our employees also enjoy the opportunity to earn commissions and annual bonuses, making performance rewarding. Joining Eco Lighting & Electrical means becoming part of a team that values growth, rewards excellence, and supports its people every step of the way.

**What We Need From You**:

- Sales & Client Relationship Management_
- Act as the first point of contact for clients, ensuring timely service and consultative-based solutions are offered.
- Update and maintain customer databases within our CRM, marketing and accounting software systems.
- Assist in preparing quotations and proposals as needed, pull and ship customer orders, and manage client order workflow.
- Support front counter sales as needed.
- Obtain and maintain strong technical & product knowledge to best service our customers.
- General office-related errands & delivery of client orders is necessary at times. Class 5 Drivers License & access to a reliable vehicle is required.
- Assisting in lead-generation activities including producing mailers, performing client outreach and customer nurturing campaigns.
- Merchandising and maintaining the showroom displays and customer touch points.
- Administrative & Marketing Support_
- Assist in documentation and report generation, including taking meeting minutes, data entry and KPI reporting.
- Assist Marketing Manager in the development and execution of a marketing calendar and its initiatives, using web, social media, digital, print and other mediums of marketing.
- Update and maintain accurate records within the accounting system. This includes updating client records, statements, and managing the accounts receivable.
- Assist in coordinating industry events, tradeshows and promotional activities.
- Support Purchasing & Operations by conducting cycle counts, identifying inventory requirements and notifying the Purchasing Manager.

**Qualifications & Who We Are Looking For**:

- Previous experience in retail or a customer service environment is considered an asset.
- Strong organizational and multitasking abilities, with the capacity to handle high-volume workloads with attention to detail.
- Excellent interpersonal skills and the ability to build and maintain client relationships.
- A self-starter with the discipline to handle and meet deadlines.
- A basic understanding of inventory, warehousing and stocking procedures is an asset.
- Class 5 License & Access to a reliable vehicle is required.
- Experience in using CRM, marketing and accounting software systems, and proficiency in using the Microsoft Office Suite.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- marketing and customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2025-03-03