Customer Success Manager

Customer Success Manager – $76,500–$103,500 CAD | Full-TimeOverviewClio is hiring a Customer Success Manager to join its dynamic team in Vancouver, Calgary, or Toronto. This is a full-time hybrid role offering a competitive salary, generous benefits, and the opportunity to make a meaningful impact in the legal tech space. If you're passionate about customer success, relationship building, and driving strategic growth, this role is for you.About ClioClio is a global leader in legal technology, transforming how legal professionals manage their practice and increasing access to justice. With a mission to better the lives of legal professionals, Clio is committed to innovation, collaboration, and delivering exceptional customer experiences.Role SummaryAs a Customer Success Manager, you’ll manage a portfolio of Clio’s highest-value accounts, driving adoption, satisfaction, and retention. You’ll act as a trusted business partner, helping customers optimize workflows, realize ROI, and grow their practices using Clio’s solutions.Key ResponsibilitiesBuild and manage value-based relationships with high-value accountsDrive customer engagement, adoption, and satisfactionDeliver regular business reviews to demonstrate ROIPartner with customers to support predictable growth and strategic goalsUnderstand customer tech stacks and enhance their ecosystem with ClioCollaborate cross-functionally with Product, Sales, and Onboarding teamsManage escalations and resolve issues effectivelyDevelop customer success assets and refine support materialsProvide product demos to identify growth opportunitiesActivate Clio Payments and support value-add conversationsAssist Sales in closing new customers with tailored implementation plansCultivate customer advocates and support referral growthCollaborate on customer marketing and advocacy initiativesUse data to drive retention, adoption, and customer health metricsRequired Skills & Experience3+ years in a customer-facing role in a B2B/Enterprise SaaS environmentStrong communication and relationship leadership skillsExperience with account planning and customer success plansAbility to prioritize, multi-task, and thrive in ambiguityProactive sales instincts and customer management skillsComfortable leading executive meetings and workshopsGrowth-oriented mindset open to feedbackSelf-motivated and collaborative team playerBonus PointsExperience with Salesforce or other SaaS toolsProven portfolio management and customer success expertiseFamiliarity with API-driven applicationsExperience in a dynamic startup environmentCompensation & BenefitsSalary Range: $76,500–$90,000–$103,500 CAD (location-dependent)Health Benefits: Top-tier medical, dental, and vision insuranceHybrid Work: Minimum 2 days/week in office for local team membersTime Off: Flexible policy, with 20 days encouraged annuallyCounseling Benefit: $2,000 annuallyRetirement Support: RRSP matching and RESP contributionsRecognition: Clioversary program at 3, 5, 7, and 10 yearsWhy Join Clio?Be part of a mission-driven company transforming legal servicesWork with a collaborative and passionate teamAccess career development and growth opportunitiesEnjoy a flexible and inclusive work cultureMake a real impact on customers and the legal industryApplication ProcessClick here to apply now through Clio’s careers portal. This role is open to candidates based in Vancouver, Calgary, or Toronto, with hybrid work expectations.Join Our Official Channels for more Jobs & ScholarshipNo comment's at the moment, Be the first to post a comment. #J-18808-Ljbffr