Manager of Customer Success

2 weeks ago

Calgary, Canada ABM Integrated Solutions Full time

**Job Overview**:
As Manager of Customer Success, you will be responsible for the strategy, execution, and continuous improvement of our customers’ experience. This role oversees the full customer lifecycle post-sale, driving retention, satisfaction, and expansion. You will work cross-functionally with Project Delivery Team, Managed Services, & Sales to ensure alignment and consistent service delivery across all customer touchpoints. In addition to leadership responsibilities, you will play a key role in the technical enablement of the Customer Success function. This includes overseeing the implementation and optimization of customer success platforms (e.g., CRM, CS tools), leveraging data analytics to monitor customer health and engagement, and collaborating with product and engineering teams to ensure customer feedback informs product development. Your ability to translate customer needs into actionable insights and scalable processes will be critical to success.

**Key Responsibilities**:

- Own the customer success function, including team leadership, process design, and KPI tracking.
- Develop and execute customer engagement strategies across onboarding, adoption, retention, and renewal.
- Collaborate with internal teams to resolve escalations and implement improvements in our service delivery.
- Lead, manage, and develop the existing Customer Success team to ensure consistent performance, accountability, and professional development.
- Own regular customer account reviews and customer health checks to proactively manage risk and surface expansion opportunities.
- Partner with the Sales department to support renewals and upsell opportunities, ensuring a smooth process for all customers.
- Create & manage operational metrics and reports to track NPS, CSAT, customer retention, and customer churn.
- Build standardized playbooks, success plans, and customer lifecycle processes that can scale.
- Report on customer trends, risks, and opportunities to leadership with clear, data-backed & driven insights.

**Qualifications**:

- Bachelor’s degree and/or college diploma in business or a related field, or an appropriate combination of education and working experience.
- 5 to 10 years’ working experience in a Technical Customer Success (inside sales) leadership role.
- Excellent business acumen and communication ability.
- Proven experience leading customer success initiatives, solution-based sales techniques, and leveraging customer success best practices.
- Ability to collaboratively develop strategies, translate them into initiatives, and track successful delivery of said initiatives.

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$90,000.00 per year

**Benefits**:

- Company car
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Technical Sales: 5 years (required)

**Location**:

- Calgary, AB T2H 2L9 (preferred)

Work Location: In person

  • Customer Success Manager

    16 hours ago

    Calgary, Alberta, Canada Arsenault Full time $60,000 - $120,000 per year

    Arsenault is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook. About Arsenault Arsenault is a full-suite shop...

  • Customer Success Manager

    2 weeks ago

    Calgary, Canada Clio Full time

    Overview Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Clio is transforming how lawyers manage their practice, and we’re seeking a Customer Success Manager to join our Customer Success team in...

  • Customer Success Manager

    1 week ago

    Calgary, Canada SensorUp Full time

    **Who We Are** SensorUp, the global leader in enterprise software for methane emissions Measurement, Reporting, Verification, and Repair (MRVR), is serving the needs of oil and gas companies worldwide. With SensorUp Gas Emission Management Solutions, these enterprises are effectively executing their comprehensive methane detection and repair initiatives,...

  • Customer Success Manager

    2 weeks ago

    Calgary, Canada Clio Full time

    OverviewClio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary: Clio is transforming how lawyers manage their practice, and we’re seeking a Customer Success Manager to join our Customer Success team in...

  • Customer Success Manager

    2 weeks ago

    Calgary, Canada Clio Full time

    OverviewClio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary: Clio is transforming how lawyers manage their practice, and we’re seeking a Customer Success Manager to join our Customer Success team in...

  • Customer Success Manager

    1 week ago

    Calgary, Alberta, Canada GeoLOGIC Systems Limited Full time $50,000 - $95,000 per year

    Term: Permanent Full Time (with hybrid flexibility)Application: Accepted only through the geoLOGIC Careers CentreAt geoLOGIC systems ltd. ("geoLOGIC"), we are a trusted data, software, and information solutions company committed to the Energy Industry. Every day, we provide our global customers with market-leading data, software, platforms, analytics,...

  • Customer Success Manager

    1 week ago

    Calgary, Alberta, Canada de576fbe-2dbd-42ce-ba35-02a4d6b14e0a Full time $80,000 - $96,000 per year

    Job SummaryWe are seeking a dynamic and dedicated Customer Success Manager to join our team. The ideal candidate will be responsible for fostering strong relationships with clients, ensuring their satisfaction, and driving long-term engagement. This role requires excellent communication skills, leadership qualities, and the ability to manage multiple...

  • Customer Success Manager

    1 week ago

    Calgary, Canada Barber-OS Technologies Inc. Full time

    **Customer Success Manager** At Barber-OS, we are innovating software and hardware to support the future of Barbershops worldwide. We are on a mission to transform the Barber industry, enhance customer experiences and boost efficiency. We are looking for a **Customer Success Manager** who is dedicated to delivering exceptional customer service and acting...

  • Customer Success Manager

    1 week ago

    Vancouver, Calgary, Toronto, Canada School Result Full time

    Customer Success Manager – $76,500–$103,500 CAD | Full-TimeOverviewClio is hiring a Customer Success Manager to join its dynamic team in Vancouver, Calgary, or Toronto. This is a full-time hybrid role offering a competitive salary, generous benefits, and the opportunity to make a meaningful impact in the legal tech space. If you're passionate about...

  • Customer Success

    1 week ago

    Calgary, Canada Canonical Full time

    Join to apply for the Customer Success - Team Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our...