Director of Experience, Cardiometabolic

About Us:
At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected têxtiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where quality healthcare is more accessible, personalized, and preventative. Powered by extensive, multidisciplinary R&D, Myant combines expertise in têxtile science and computing, biometrics, AI, and clinical research to develop technologies that seamlessly integrate into everyday life. Our innovation engine continuously expands the platform’s capabilities, addressing cardiovascular health, stress management, sleep optimization, and more.

With global ambitions, Myant is building a worldwide presence, collaborating with healthcare systems, clinics, researchers, and partners to set a new standard in connected health. Our goal is not just to improve care, but to fundamentally redefine the relationship people have with their health, shifting the focus from sick care to lifelong wellness.

By combining cutting-edge biometric sensing, AI-powered insights, and evidence-based behavioral coaching, Myant helps individuals and healthcare teams work together to prevent disease, optimize wellness, and unlock healthier, longer lives. We are an innovative medical device company at the forefront of cardiometabolic screening and assessment. Our technology empowers early detection, personalized care, and proactive disease management. With a focus on improving patient outcomes and advancing preventative care, we serve a diverse range of healthcare channels.

Role:
We are committed to improving the lives of patients through technology, and we are looking for a passionate and strategic Director of Customer Experience to help us deliver exceptional service to our clients and users. At Myant a Director of Customer Experience will drive customer satisfaction and success in a medical device environment, particularly in the specialized field of cardio screening., you will be part of a fast-growing, innovative company at the forefront of transforming cardiac care. You’ll have the opportunity to make a direct impact on the quality of service we provide to healthcare providers and ultimately to patients. You will be responsible for leading and enhancing the customer experience strategy for SKIIN. This leadership role will involve overseeing all customer touchpoints, ensuring a seamless, efficient, and supportive experience for our healthcare clients, end users, and patients. You will work cross-functionally with product, marketing, sales, and support teams to deliver a customer-first culture that drives loyalty, satisfaction, and overall success.

Key Responsibilities:

- Strategic Leadership: Develop and execute a comprehensive customer experience strategy that aligns with the company’s mission and objectives, enhancing customer satisfaction and fostering long-term relationships with healthcare professionals and patients.
- Customer Journey Management: Oversee the entire customer journey from pre-sale engagement to post-sale support, ensuring consistent and high-quality experiences at every stage.
- Cross-Functional Collaboration: Work closely with sales, marketing, product development, and clinical teams to create customer-centric solutions, troubleshoot issues, and ensure seamless integration of feedback into product improvements.
- Customer Feedback & Insights: Implement mechanisms to gather and analyze customer feedback, using data to make informed decisions that improve customer experience. Develop regular reporting to communicate insights and identify areas for improvement.
- Team Leadership: Lead and mentor a team of customer experience managers, support staff, and service teams, fostering a culture of continuous improvement and excellence.
- Customer Advocacy: Act as a senior customer advocate within the organization, ensuring the voice of the customer is heard and prioritized in strategic planning and decision-making processes.
- Training & Development: Establish ongoing training programs for internal teams on best practices for customer engagement, product knowledge, and managing customer concerns specific to medical devices and cardio screening.
- Process Improvement: Continuously evaluate and improve customer experience workflows and systems to increase efficiency, reduce friction, and drive better customer outcomes.
- Compliance & Regulatory: Ensure customer experience initiatives adhere to industry standards, medical device regulations, and data privacy requirements

Qualifications:

- Bachelor’s degree in Business, Healthcare, or related field (MBA or similar advanced degree preferred).
- 7+ years of experience in customer experience, customer success, or similar roles within the medical device, healthcare, or life sciences industry, with at least 3 years in a leadership capa