Account Executive

6 days ago

Saskatoon, Canada Saskatchewan Rattlers Full time

**ACCOUNT EXECUTIVE TICKET SALES RESPONSIBILITIES: (INCLUDING, BUT NOT LIMITED TO)**
- Manage multiple accounts, developing positive working relationships with all customer/fan touchpoints
- Drive fan retention, renewals, upsells, and fan satisfaction
- Oversee implementation and fulfillment of all team ticket requests
- Prepare campaign insights reporting, including analysis and research, with a purpose to develop future leads
- Participate in community engagement and outreach events to promote awareness
- Develop new and creative ways to reach out to individuals, groups, and companies
- Manage fan/customer activity using CRM tools provided, for maximum efficiency and visibility, with carefully issued follow-up to close any open issues
- Provide input on new processes and workflows as needed
- Focus on ensuring the maintenance of superior customer/fan service levels, operational excellence, and strategic insight
- Meet and exceed all ticketing goals
- Oversee all game-day box office sales
- Work game days and special events to ensure all ticketing information and access to tickets is available at all times

**QUALIFICATIONS**:

- Bachelor's Degree in Sport Management, Business, or a related field would be considered an asset
- A minimum of 2-3 years in customer service or account management
- 1 year of experience in a professional sales capacity
- Valid Driver's License
- Ticketmaster, Archtics, or other ticket system experience strongly preferred**Required Skills**:

- A people person with a clear track record of building and maintaining professional relationships
- Strong analytical skills and attention to detail
- Ability to work independently on multiple tasks with specific deadlines
- Strong written and verbal communications skills
- Strong working knowledge of Microsoft Office products and key social media platforms
- Must be trustworthy and responsible when handling large sums of money through numerous points of sale outlets
- Knowledge of the sport of basketball is an asset

**AVAILABILITY**:
Some evening and weekend work will be required

**COMPENSATION**:
Base salary plus commission - please indicate salary expectations within your cover letter

**OTHER REQUIREMENTS**:
**Job Types**: Full-time, Permanent

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