Current jobs related to Customer Support Specialist - Ottawa - Xylem
-
Customer Support Specialist
4 days ago
Ottawa, Canada mdf commerce Full time**Location: Kanata, ON—Possibility to work from home #LI-Remote** **mdf commerce Inc **. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to...
-
Customer Support Specialist
2 weeks ago
Ottawa, Canada mdf commerce Full time**Location: Kanata, ON—Possibility to work from home #LI-Remote** **mdf commerce Inc **. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to...
-
Customer Support Specialist
2 weeks ago
Ottawa, Canada Recollective Inc. Full time**Who We Are** Recollective is the world’s leading online qualitative research platform. Over the past decade, we've worked with some of the largest and most ambitious organizations to help them engage with their target audiences to gain valuable and actionable insight. With an award-winning suite of powerful research functionalities supported by highly...
-
Customer Support
2 days ago
Ottawa, Canada VanillaSoft Full timeAs a Customer Support - VoIP Specialist you will be part of the VanillaSoft Customer Support team and report to the Director, Customer Support. You will manage and sustain relationships with customers, helping them take full advantage of VanillaSoft’s VoIP services, providing insights on customer interactions to improve customer experience through...
-
Document Fulfillment Specialist
4 days ago
Ottawa, Canada Your Mortgage Specialist Full time**Now Hiring: Document Fulfillment Specialist** **About Us** We are a leading mortgage team recognized for delivering an outstanding client experience. Our reputation is built on years of service excellence, powered by a team of dedicated professionals, proven systems, and a commitment to going above and beyond. We’re proud of the strong relationships...
-
Customer Support Specialist
2 weeks ago
Ottawa, Canada nugget.ai Full time**Employment Type**: Full-time **Salary**:$ 25.08 /hr **Company Summary**:According to the Indian and Northern Affairs Canada Secondary Education National Program Guidelines, Garden River First Nation receives funding to provide students living on-reserve. The Garden River First Nation Education Unit, in accordance with Indian and Northern Affairs Canada...
-
Healthcare Support Specialist
4 weeks ago
Ottawa, Canada Boston Scientific Gruppe Full timeA leading medical technology company in Ottawa is seeking a Customer Support Specialist to provide exceptional support to healthcare providers. This role involves managing customer inquiries, processing orders, and collaborating with sales teams to resolve issues. Ideal candidates will have a technical degree, experience in customer service, and proficiency...
-
Ottawa, Canada Boston Scientific Full timeA leading medical device company based in Ottawa is seeking a Customer Support Specialist to provide hassle-free service to healthcare providers. Responsibilities include managing customer orders, inquiries, and collaborating with sales teams. Ideal candidates have a technical or business degree and experience in customer service. This position offers...
-
Ottawa, Canada Boston Scientific Full timeA leading medical device company based in Ottawa is seeking a Customer Support Specialist to provide hassle-free service to healthcare providers. Responsibilities include managing customer orders, inquiries, and collaborating with sales teams. Ideal candidates have a technical or business degree and experience in customer service. This position offers...
-
Bilingual Saas Customer Support Specialist
2 days ago
Ottawa, Canada Acuity Insights Full timePicture a world where colleges and universities can see applicants' full potential, looking beyond just grades in the admission process. Then, imagine these schools having easy-to-use tools that help support students throughout their entire educational journey, leading to the successful graduation of well-trained professionals. Imagine doctors, nurses,...
Customer Support Specialist
3 weeks ago
We’re Hiring for a Customer Service Specialist
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today **Xylem**, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark
THE ROLE**:The Customer Support Specialist will be responsible for providing a variety of order processing and sales related support to both internal and external customers. This position works as part of a regional team that supports a geographic territory. Expectation is to provide legendary customer service which includes prompt and thorough responses to customer inquiries while maintaining a positive, empathetic, and professional attitude toward customers at all times. We offer a full benefits package to include 4 weeks Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.
CORE RESPONSIBILITIES**:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Order Management: Processes orders for products and/or services from sales staff or direct customer contact. Orders may range from off-the-shelf quick ship to more complex, longer cycle projects. Responsible for proactive, thorough follow up on order backlog to ensure order details are current. Provides timely communications on order status and changes to relevant parties. May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders. Maintains virtual customer files with sales contracts and other information.
- Customer Billing Resolution: Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.
- Sales Support: Provide price & availability, formal quotations and other pre and post order support functions.
- Perform backup coverage within specific team and across other teams of similar function.
- Comply with all established policies and procedures.
- Participate in new initiatives as requested.
- Assume other duties and responsibilities as required.
- Participation in Xylem Watermark volunteer activities
QUALIFICATIONS**:
- Bachelor’s degree or 3+ years of relevant experience
- Legendary customer service skills; an unwavering passion for taking care of the customer.
- Excellent communication skills (written and verbal)
- Experience with Enterprise Resource Planning (ERP) tool
- Ability to work independently.
- Strong & respectful collaborative skills and business acumen
- Ability to work with diverse workforce and customer base in a matrixed organization.
- Technical aptitude
- Proficient in Microsoft Office
- Passionate about service and support-seeks to achieve extraordinary results as part of a high energy team.
- Demonstrate basic problem-solving abilities, coupled with a desire to take in responsibility
- Confident self-starter with ability to prioritize and manage yourself to get things done with mínimal oversight.
- Good computer skills, including but not limited to: MS Word, Excel, Outlook, and Access.
- Excellent written and oral communication skills, including the ability to demonstrate courtesy and tact when dealing with coworkers. Bilingualism preferred.
Preferred Qualifications:
- Order entry (Customer Service) experience preferred.
- Experience with supporting engineered projects from quote/bid to order delivery and invoicing
- Continuous improvement, lean practices, value stream mapping and waste elimination experience
At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, retirement investment plans with company contribution, paid time off, paid parental leave and tuition reimbursement.
Join the global Xylem team today Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.
Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Empl
