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Satellite Coordinator

3 weeks ago

Edmonton, Canada Quadra Full time

**Title**: Satellite Coordinator

**Location**: Edmonton, Alberta

**Status**: Full-time, Permanent

Job Summary

Quadra Chemicals is a dynamic and growing chemical distribution company with facilities across Canada. We are currently seeking a dedicated and enthusiastic individual to join our team as a Satellite Coordinator at our Edmonton facility. This role involves effectively coordinating with our external satellite branches, processing orders, and ensuring excellent customer service.

Founded over 45 years ago, Quadra is dedicated to its 550+ employees located in Canada and the United States. Quadra Chemicals is one of the largest distributors of chemicals and ingredients in the Canadian marketplace. With multiple facilities across Canada, we are committed to delivering excellence in everything we do. We believe in fostering a work environment that challenges and empowers individuals, providing ample opportunities for personal growth and development. We recognize and celebrate outstanding performance, ensuring that your dedication and achievements are duly acknowledged. Working at Quadra means being part of a high-performance environment where we constantly strive to be the best in our industry. Our competitive advantage lies in our exceptional people. By nurturing a culture of excellence, we ensure that our partners receive nothing short of superior product quality, unrivaled customer service, and remarkable value.

If you are seeking a fulfilling career where you can excel, Quadra Chemicals is the place for you. Join us on this exciting journey, and together, let's set new benchmarks of achievement in the chemical distribution industry.

**Responsibilities**:

- Communicate effectively with our satellite branches throughout the order process, demonstrating a customer-driven focus and commitment to Total Quality Management philosophy.
- Reconcile and maintain various inventories and customer reporting requirements.
- Process, ship, and invoice goods within 24 hours of receipt from satellites.
- Create and complete work orders for all blended products at the satellite location.
- Collaborate with the product team to address pricing concerns.
- Enter and maintain commissions payable for each satellite location.
- Manage D-tables for customer requirements from specific satellites.
- Ensure satellite locations adhere to documented procedures, such as FIFO (First In, First Out) and paper flow.
- Process transfer requests to maintain optimal inventory levels at satellite locations.
- Perform monthly inventory reconciliation.
- Bill satellite locations for any missing or lost inventory, as necessary.
- Inform satellites of monthly cut-off dates and semi-annual physical inventories.
- Create and manage satellite data in the Salesforce system.
- Maintain all satellite-related correspondence in Salesforce, including Cases and Tasks.
- Organize and manage BOL (Bill of Lading) files for satellites.
- Establish a strong rapport and relationship with satellite locations.

**Job Requirements**:

- Previous experience as a Customer Service Representative (2-3 years)
- Minimum of 2 years relevant experience, with knowledge of the chemical, oil & gas industry being an asset.
- Post-secondary or college diploma
- Proficient math and analytical skills
- Independent, self-motivated, and proactive
- Professional, well-organized, and able to make decisions in a fast-paced environment while adhering to deadlines
- Detail-oriented with strong analytical skills, particularly for inventory reconciliation
- Proficient in computer skills, including spreadsheets and ERP systems such as E1 JD Edwards or Oracle
- Excellent communication skills, both written and verbal
- Ability to work both independently and collaboratively in a team environment
- Highly motivated, proactive, and able to multitask effectively
- Desire to work in a fast-paced environment where quick decisions are required
- Strong interpersonal, communication, and problem-solving skills
- Excellent data entry skills with emphasis on speed and accuracy

**The advantages of choosing this position at Quadra**:

- Enjoy a permanent full-time position with stability
- Benefit from a competitive salary and an enticing performance incentive program
- Receive excellent benefits coverage (dental, medical, and much more)
- Take advantage of personal, & flexible days as well as vacation time
- Access programs aimed at improving employees’ quality of life, including wellness initiative
- Virtual wellness and mental health programs with a global healthcare leader
- Participate in the Company’s pension plan with a match for future financial security
- Work for a certified Great Place to Work®
- Benefit from the inclusion of a company car with expenses covered
- Join a private, family-owned company with a solid infrastructure
- Experience a great work environment every day where caring for each other and having fun are integral to our core values
- Be part of a company that p