Access Services Rep Ii

2 weeks ago

Toronto, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Access Services Rep to join our client.

Contract Dates: 12 months with potential to extend or convert
Pay Rate: $19 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:

- Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.
- Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions.
- Ensure change activities are performed on time, minimizing risk to the service/business environment.
- Identify, resolve, or escalate service delivery issues and/or complaints.
- Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery.
- Prioritize activities to ensure time invested is appropriate to the availability impact.
- Provide seamless integration of activities and processes, recognizing system interdependencies.
- Act as an information source to colleagues, business partners and clients/customers.
- Ensure prompt and timely updates to service issues and follow through on outstanding problems.
- Deliver and maintain accurate reports and documentation.
- Follow established procedures and standards.
- Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP).
- Maintain a secure work environment and ensure adherence to notification and escalation processes.
- Communicate effectively within the team relative to service issues and scheduled changes.
- Recommend improvements and enhancements to internal departmental processes.
- Comply with well-defined enterprise technology delivery practices and standards and project management disciplines.

Experience & Qualification Requirements:

- Ability to multi-task
- Team skills
- Access management experience - 1+ years
- Computer savvy - intermediate excel
- Excellent communication and interpersonal skills (verbal and written)

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

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