Training Specialist

Training Specialist (SCTR)

We are currently recruiting a **Screening Contractor Training Representative (SCTR) for Calgary International Airport.**

The **Screening Contractor Training Representative (SCTR)** is primarily responsible for the training of Screening Officers in accordance with our training program requirements and guidelines, including various software and systems. This is a unionized position
- strict seniority will be observed.

**Responsibilities**
- Deliver on-the-job training, including but not limited to requisite post-course practical training and refresher courses, Performance Improvement and Performance Expectation Plans (PIP/PER) and training requirements, and other security and customer service training (ex. practice sessions)
- Deliver PASS training content and programs
- Delivers and/or oversees RLP, Return to Work (RTW), post certification OJT, CATSA refresher training
- Monitor tests and assessments related to all elements of our training program
- Supervise screening personnel's participation in practical skill development sessions
- Implement training for new operating procedures and support new hire orientation training
- Provide recommendations on certification maintenance
- Develop rapport and credibility within Screening Officer population to increase effectiveness of training interactions
- Demonstrate positive partnership with our client to support training programs
- Facilitate refresher sessions, such as reviewing SOP changes, new operational bulletins / advisories, or new screening initiatives
- Hands-on training, such as HHMD screening techniques
- Increase the screening knowledge by providing specific certification training to the screening personnel population
- Video briefings on the importance of the Screening Officer role; for example, showing events in the past relating to aviation screening
- Facilitate other material as deemed operationally appropriate for the screening personnel
- Perform other training team tasks as assigned
- Travel to airports within the region as required

**Requirements**:

- Minimum of 12 months experience working as a certified screening officer
- Minimum of 12 months with no PERS
- Participate in all aspects of training to achieve Screening Contractor Training Representative status
- Training specialists will serve a 90-day probationary period after successful completion of SCTR qualification
- Must be open and willing to travel to other airports to support training efforts within the prairie’s region
- Excellent written, verbal and communication skills
- Ability to coach, correct and mentor Screening Officers
- Ability to work with others in a team environment and independently
- Must be able to stand and walk for extended periods of time
- Must be attentive to detail with exceptional customer service skills
- Flexible to work within a 24/7 operation in which schedules could change as per training requirements and operation
- Achieved 90% on National X-Ray Exam
- Achieved 90% on PBS RLP Knowledge Exam
- Fluency in French would be considered an asset

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional and making the World a Safer and Friendlier Place because we CARE. If this sounds like a team you’d like to join, we want to meet you

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.