Appointment Coordinator

1 week ago

Charlottetown, Canada Capital Honda Full time

We are looking for a **customer service pro** to join our team.
- Your mission is to ensure customers have a positive experience.
- You enjoy communicating with customers and are a patient and attentive listener.

**Duties**:

- Accept inbound calls and make outbound calls to schedule customer appointments and discuss customers’ recent experience.
- Work in conjunction with the Service team to provide excellent customer service, reminding customers of recommended service or service appointments, rescheduling no shows, promoting campaigns and special events, scheduling warranty and recall work.
- Update the dealership customer relationship management system after every customer interaction to ensure the customer receives consistent service from every department.
- Support the Service, Parts and Sales teams by running and sharing relevant reports.
- Support with marketing tasks (website, social media, ad campaigns).
- Support Reception as needed.

**Skills**:

- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent phone communication.
- Excellent customer service skills including listening and the ability to impact and influence others.
- Organized and an attention to detail with the ability to document customer needs.
- Flexible and open to change; take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult problems.
- Proficient in Word, Excel, Outlook, and customer relationship management systems.

**Benefits**:

- Company match RRSP program.
- Company provided, cost shared, benefits for health, dental, disability, and life insurance.
- Two weeks of paid vacation.

Pay: $17.00-$19.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2025-06-22

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