Medical Office Assistant

2 weeks ago

Vancouver, Canada Olive Fertility Centre Full time

**Administrative Assistant - Document management**

**Department**: Administration

**Reports To**: Director, Operations

**Work Schedule**:8am-4pm Monday-Friday, Weekends as Needed.

**Overview**:

- Supporting the Vision, Values, Purpose and Commitment of Olive Fertility Centre:_

Reporting to the Director, Operations, the Administrative Assistant is pivotal to the organization - this role focuses on maintaining patient centred care while managing physician expectations for an overall positive patient experience.

**Key Areas of Involvement Include**:
**DOCUMENT MANAGEMENT & SWITCHBOARD BACK-UP**
- Medical Record Requests & Chart Transfers. Managing daily requests from multidisciplinary team, patients, fertility clinics, GP’s, Midwives, OB-Gynes, law offices and other facilities.
- Document Management - Electronic filling of test results and manual scanning of documents into charts with EMR.
- Back-up for Fax Management
- Back-up switchboard operator:

- Answer and triage all incoming calls with a pleasant, accommodating, and professional demeanour.
- Retrieve all overflow voice message calls.
- Monitor corporate coffee machine - call in for servicing as needed.
- Other duties as required.

**3rd & 4th Floor RECEPTION BACK-UP**
- Assists with covering breaks & lunches, end of day
- Greet and check-in patients and double check demographics as they enter the clinic.
- Manage waiting room/ultrasound room while communicating with procedure room nurses regarding patient flow.
- Ship medications/biopsies and samples.
- eFiling & Scanning
- Other duties as required.

**Qualifications**

**Education, Training and Experience**:

- Grade 12 graduation.
- Minimum of two (2) years Medical Office or related experience.
- Previous MOA experience is an asset.
- Successful completion of a MOA certification is an asset.
- Previous switchboard experience is an asset.

**Skills and Abilities**:

- Positive, friendly, and professional demeanour.
- Exceptional communication skills.
- Demonstrated ability to prioritize & multi-task.
- Ability to discuss intimate topics related to infertility in a professional, compassionate manner
- Strong work ethic.
- Demonstrated ability to work independently and as a member of a multi-disciplinary team.
- Able to lift & carry up to 25lbs.

**Job Types**: Full-time, Permanent

Pay: From $24.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Vancouver, BC V5Z 3X7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical Office or related: 2 years (preferred)

Licence/Certification:

- Medical Office Assistant Certificate? (preferred)

Work Location: In person

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