Customer Service

1 day ago

Dartmouth, Canada Vanity Fashions Full time

Responsibilities:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Perform data entry and maintain accurate customer records
- Communicate effectively in both English and Spanish to assist bilingual customers
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Resolve customer complaints or issues with patience and empathy
- Follow company policies and procedures to ensure customer satisfaction

**Requirements**:

- Previous experience in customer service or a related field is preferred
- Fluent in both English and Spanish, with excellent verbal and written communication skills
- Strong problem-solving skills and the ability to analyze customer needs
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Sales experience is a plus
- Excellent phone etiquette and interpersonal skills

**Job Type**: Temps plein

**Salary**: $18.00-$19.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Tenue Décontractée

Schedule:

- Du Lundi au Vendredi

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- French and English (required)

Ability to Commute:

- Dartmouth, NS B3B 1Z6 (required)

Ability to Relocate:

- Dartmouth, NS B3B 1Z6: Relocate before starting work (required)

Work Location: In person

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