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Technical Writer

2 weeks ago

Richmond Hill, Canada Compugen Inc Full time

**About Compugen**

Compugen exists to help organizations realize new possibilities. As one of Canada's largest privately held IT solution providers, we Help customers design, acquire, integrate and operate critical technology. We are driven to make a difference, relentlessly curious and collaborative to the core.

We are a purpose driven organization who have the skills to add value to customer technology at every stage of its lifecycle, whether it lives on a desktop, a data center or in a hybrid cloud. Founded in 1981, we're proud to support hundreds of Canadian businesses and Public Sector organizations. A career competition is challenging, rewarding and diverse.

Our recognition grows every year, from the Federal Government to the United Nations, we are a leader in our field when it comes to sustainability and the circular economy. Our services ensure the customers get the value that they deserve from the technology solutions they need.

**What you’ll do**

**Objectives of this Role**
- Develop comprehensive documentation that meets organizational standards
- Obtain a deep understanding of service offerings to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our sales team up for success
- Develop and maintain detailed databases of appropriate reference materials, including presentations, standard content, and contract materials such as SOWs
- Evaluate and standardize current content as well as develop innovative approaches for improvement

**Responsibilities**
- Research, outline, write, and edit new and existing content, working closely with various departments to understand requirements
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

**Skills and Qualifications**
- Bachelor’s degree in relevant technical field
- 2-4 years’ industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics
- Previous experience writing contractual documentation and proposal materials
- Superior written and verbal communication skills, with a keen eye for detail
- Experience with technical and business writing including publishing, expertise in documenting business policies and processes.
- Experience with MS Office Suite, including Word and Excel, PPT, SharePoint
- Experience in working directly or indirectly with operations/customer service teams
- Experience with planning for and leading group facilitation sessions
- Project management experience an asset

**Equity Statement**

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.