Full-time Customer Service Representative

7 days ago


Abbotsford, Canada The Bugman Pest Control Full time

**About Us**: The Bugman Pest Control Services is a family-run company with over 30 years of experience, providing effective and eco-friendly pest control solutions throughout British Columbia. Our commitment to prompt service, cost-effective rates, and customer satisfaction has established us as a trusted name in the industry.

**Position Overview**: We are seeking a motivated and customer-focused individual to join our team as a Full Time Customer Service Representative.

**Key Responsibilities**:

- Schedule and coordinate service appointments efficiently.
- Handle customer concerns and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions and transactions.

**Qualifications**:

- Previous experience with dispatching technicains preferred
- Strong interpersonal and communication skills.
- Ability to work independently and manage time effectively.
- Proficiency in using computer systems and Google drive.
- Knowledge of the pest control industry is an asset but not required.

**Schedule**:

- Full time position with flexible hours (ex. could be 9-5, 10-6, 8-4, etc.) but your availability/preferred hours must be between 8 AM - 8 PM.
- MUST be based in the Fraser Valley.

**Compensation**:Starting pay is $20.50/hr + commission on sales.

**Application Deadline**: Open until filled

The Bugman Pest Control Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Part-time

Pay: $20.50-$24.00 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- What city are you located in?
- Do you have any scheduling or dispatching experience? Provide details.
- A customer asks to speak to a manager, but you know your manager will say the same thing you just told them. How do you handle it?
- A customer calls in furious about an issue, but before you can even understand what’s wrong, they’re already yelling. What’s your game plan?
- A customer calls with a very specific question about a product or service you’re unfamiliar with. You don’t have the answer right away, but you don’t want to leave them hanging. How do you handle it on the spot?
- You’re scheduling jobs for a technician based in Langley, who is responsible for Maple Ridge, Mission and Abbotsford zones as well. A new request comes in, but it's in Maple Ridge, and the technician is doing an Abbotsford-Mission day. It's a lucrative job, so we don't want to lose it, what’s your plan?

Work Location: Remote



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