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Customer Service Representative

3 days ago

Abbotsford, Canada Tenold Transportation Ltd. Full time

**Who We Are**

Tenold Transportation is a flat deck carrier that has been operating in Canada for over 50 years. Being part of the Mullen Group, Tenold has infrastructure and assets to offer a wide range of transportation, cross dock, and warehousing solutions to its customers. With Terminals in BC and AB working with a fleet of regional Owner Operators, Tenold is an established name in the transportation industry.

**Overview**

The customer service representative supports customers by processing requests, answering questions, and responding to concerns.

**Responsibilities**

  • Process freight requests for assigned customers
  • Coordinate with operational team to meet customer requirements
  • Ensure accurate order rating and timely delivery
  • Make proactive sales calls to assigned accounts
  • Track and update order information
  • Handle customs documents for immediate processing
  • Report customer complaints and pursue new account opportunities
  • Provide holiday coverage for other staff
  • Be courteous, knowledgeable, and responsive towards the customers

**Expectations**

Company information should be treated in a highly confidential manner. You have specific responsibilities and are expected to use your knowledge and skill to make a positive contribution to our corporate goals.

  • Possess strong communication skills, be able to multitask and work under mínimal supervision.
  • Be able to work and thrive in a fast-paced team environment; be energetic; pleasant and willing to learn.
  • Commit to new initiatives and programs that promote continual improvement and efficiency.

- Foster a safe work culture for all procedures, including but not limited to

  • wearing PPE if required.
  • reporting all injuries, claims or near-misses, unsafe or hazardous conditions.

**Requirements**

  • 3 to 5 years of customer service experience
  • 1 to 2 years of customer service experience in Trucking would be an asset
  • Proficiency in Microsoft Office programs and Truckmate transportation software
  • Understanding of transportation safety standards and regulations
  • Strong communications skills
  • Ability to make independent decisions and solve problems
  • Comfortable working in an open team environment

**Hours of Work**

  • Monday - Friday
  • 7:30am-4:00pm

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Additional pay

  • Overtime pay

**Benefits**

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
  • Wellness program

Schedule

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate

  • Abbotsford, BC V2T 6C7: reliably commute or plan to relocate before starting work (required)

Application question(s)

**Education**

  • Secondary School (required)

**Experience**

  • customer service: 3 years (preferred)

Work Location: In person

Expected start date: 2025-06-09