Field Service Supervisor

**Field Service Supervisor**

**What We Offer**
- 100% Employer Paid Core Medical and Dental Benefits
- Employer RRSP Matching Program
- Annual Health/Wellness Spending Accounts

**What You’ll Do - The Role (Responsibilities)**
- Report directly to the Operations Manager.
- Provide mentorship, coaching and direction to a team of generator rental technicians in order to provide exceptional customer service.
- Complete regular on-site safety audits to ensure that a Safety-First Culture is continuously maintained.
- Provide technical and procedural coaching and mentoring.
- Act as an escalation resource for any and all technical field issues that may arise during the execution phase of our work.
- Provide direction and support to technicians holding them accountable for quality, productivity and customer service.
- In collaboration with the dispatch team, provide feedback to help ensure that technician time is optimized while ensuring the right technician with the right skills for the job is dispatched.
- Administer and maintain the Core Competencies of your team to ensure our workforce is Best-in-Class in terms of technical ability and safety standards.
- Commit time daily while ensuring accuracy.
- Perform technician one-on-ones, performance management and employee development.
- Provide direct feedback to the OP’s Manager on technician performance.
- Perform random site audits to ensure that our services consistently achieve the highest standards in our industry.
- Ensure that all employee’s work together and communicate in such a way that will avoid problems and disputes, always putting the Customer first. Prioritize duties for all field employees.
- Project manage and act as senior technical resource on complex startups and repairs.

**What You Need (Requirements)**
- 5+ years of service technician experience in generator industry required.
- Excellent working knowledge of Microsoft Office and computers.
- Valid G Driver’s License in good standing and personal vehicle insurance.
- Strong HR management, interpersonal and customer service skills.
- Display team building and coaching skills and have the ability to coordinate activities and improve task efficiency.
- Excellent communication, both verbal and written.
- An ability to demonstrate problem solving, negotiation, decision making and judgment skills.
- Excellent organizational skills with strong multi-tasking capabilities.
- Travel and overtime as required. Be available to participate in the after-hours on call rotation as required.
- In the case of power outage or declared State of Emergency by any level of Government, be available for work.

**Working Conditions**
- Daily travel within the GTA and surrounding areas will be required.
- Manual dexterity is required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 40lbs. may be required.

**SOUNDS LIKE YOU?? APPLY NOW**

**A little bit about Us**

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.

**Our Growth & Culture**:As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED

Only those selected for an interview will be contacted.

No Agencies please.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company car
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- On call

**Experience**:

- Service Technician in similar industry: 5 years (required)
- Mechanical/Electrical Knowledge: 5 years (required)
- Excellent knowledge of Microsoft Office and computers: 2 years (preferred)
- Excellent Customer Service: 2 years (preferred)

Licence/Certification:

- Drivers License in Good Standing (required)

Work Location: In person