Field Service Supervisor

**Summary**

Reporting to the Field Service Manager, the Field Service Supervisor is responsible for providing leadership and guidance to our Field Service Technicians. The Field Service Supervisor will foster a positive and safe work climate for our customers, technicians, co-workers, and management.

**Ideal Fit**
- Strong leadership, mentoring, and team building skills.
- Excellent interpersonal, customer service, and service sales skills.
- Motivation to achieve business targets.
- Accountability and dependability.
- Excellent verbal and written communication.
- Admirable Time, Project, and Stress management.
- Proficient analytical, problem solving and negotiation skills.
- Excellent organizational skills with multi-tasking capabilities
- Must have a sense of urgency and be creative and flexible in meeting both our customer’s and our business needs.

**What You’ll Do - The Role (Responsibilities)**
- Report directly to the Field Service Manager (FSM) supporting a predetermined Service Area.
- Provide mentorship, coaching and direction to a team of Field Service Technicians in order to provide exceptional customer service to your Service Area.
- Complete regular on-site Safety Audits to ensure that a Safety-First Culture is continuously maintained.
- Provide technical and procedural coaching and mentoring.
- Act as an escalation resource for any and all technical field issues that may arise during the execution phase of our work.
- Provide direction and support to Technicians holding them accountable for quality, productivity, and customer service.
- In collaboration with the dispatch team, provide feedback to help ensure that Technician time is optimized while ensuring the right Technician with the right skills for the job is dispatched.
- Administer and maintain the Core Competencies of your team to ensure our workforce is Best-in-Class in terms of technical ability and safety standards.
- Commit time daily while ensuring accuracy.
- Perform technician one-on-ones, performance management and employee development.
- Provide direct feedback to the FSM in order to maintain and technician Scorecards in an effort to maintain High Performance Culture
- Perform random site audits to ensure that our services consistently achieve the highest standards in our industry.
- Ensure that all Employee’s work together and communicate in such a way that will avoid problems and disputes, always putting the Customer first. Prioritize duties for all field employees.
- Project manage and act as senior technical resource on complex startups and repairs.
- Other tasks and responsibilities may be required from time to time consistent with the position of Service Manager and the job description and duties set out above.

**What You Need (Requirements)**
- 5+ years of Service Technician experience in generator industry required.
- Excellent working knowledge of Microsoft Office and computers.
- Valid BC Driver’s License in good standing and personal vehicle insurance.
- Strong HR management, interpersonal, and customer service skills.
- Team building, coaching, training, with the ability to coordinate activities, and improve task efficiency.
- Excellent communication; verbal and written.
- Problem solving, negotiation, decision making, and judgment.
- Excellent organizational skills with strong multi-tasking capabilities.
- Travel and overtime as required. Participation in the after-hours on call rotation required.
- In the case of power outage or declared State of Emergency by any level of Government, be available for work.

**Working Conditions**
- Travel will be required. A valid passport and ability to enter the US may be required on occasion.
- Manual dexterity is required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 40lbs. may be required.