Business Process Coordinator

**Date**:Jan 31, 2025 **Location**: Waterloo, CA **Company**:Wilfrid Laurier University **Department**: Lazaridis School of Bus. & Econ. **Job Type**: Continuing **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Waterloo **Reports to**:Manager, Lazaridis Undergraduate Programs Office **Employee Group**: WLUSA **Application Deadline**:02/07/2025 **Requisition ID**:8918 Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone. Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy. **Position Summary** The Lazaridis School of Business & Economics develops leaders with skills in management and economics for a rapidly changing and complex global environment. It seeks to advance knowledge and practices in these fields by supporting both theoretical and applied research. Further, the Lazaridis School strives to serve business and its community by fostering mutually beneficial alliances with leaders at local, national, and international levels. The incumbent reports to the Manager, Lazaridis Undergraduate Programs Office. This position provides regular guidance on workload and responsibilities to approximately 375 student proctors and coordinators. This position has a university-wide mandate and is based at the Waterloo Campus. The incumbent provides services to all campuses, requiring regular interpersonal interactions and collaboration with departments at the Waterloo, Milton and Brantford Campuses. Special attention is given to ensure equitable service delivery across all locations. **Accountabilities** **Operational Process Improvement** - Analyzes operational processes, procedures, and systems to recommend improvements to existing business practices and develops new practices as required with an emphasis on technological solutions. Required to be pro-active in establishing relationships with staff and faculty in order to gain an understanding of the Department’s needs in this area and respond accordingly. Examples of existing technological solutions include Microsoft Teams, Power Automate, SharePoint, SmartSheet, the course outline collection system, Research Participation System, and Qualtrics forms. - Maintains a current and thorough understanding of both Laurier processes and procedures especially in the areas of procurement and ICT, and in the current business process standards. - Develops and maintains databases. - Researches, recommends and implements tools, software, and resources to improve operational efficiencies. - Liaises with external vendors and internal stakeholders (e.g. procurement, ICT) as appropriate. **Academic Programs** - Manages and coordinates the undergraduate mid-term examination schedule for the Lazaridis School of Business and Economics, which includes establishing a conflict-free schedule. Ongoing coordination with faculty, other departments (Mathematics) and institutional partners (University of Waterloo) is required, along with booking rooms. - Coordinates the hiring, training, oversight, and payment of Proctors and the Head Proctor. - Coordinates the hiring, training, oversight, and payment of the Student Onboarding Coordinator. - Recommends and consults on policy changes surrounding the mid-term examination processes; sets up and maintains a web-based system for ease of use by both students and faculty. - Maintains the Research Participation System (LSRPS) and other curricular databases. **Operations** - Establishes and maintains a database for tracking of case studies in the undergraduate courses in the department; coordinate with the graduate programs office; communicates regularly with faculty members on their needs and usage of cases; departmental contact for cases, which includes ordering as requested. - Maintains course equivalencies SharePo