Manager, Health Records and Decision Support

As part of Bruyère you will be contributing to fulfilling our Mission which is committed to improving the quality of life of our patients and residents by living our values of respect, compassion, collaboration, accountability and learning.

**Function Summary**

Reporting to the Director, Decision Support, the manager is responsible for the overall daily operations and management of Decision Support and Health Records including oversight of staffing activities, ensuring organizational processes are followed/developed/updated as needed. This role is responsible for all activities related to the collection, validation, management and submission of NRS and MDS data for hospital and LTC programs. Responsible for upholding Bruyère’s security and confidentiality regulations for all medical records according to the Public Hospitals Act, the Health Insurance Act, Personal Health Information Protection Act for the collection, use and disclosure of person health information, Freedom of Information and Protection of Privacy Act for the rules about access to general records as well as the Circle of Care for sharing personal health information for Health-Care purpose. This role is also responsible to ensure practices within Health Records and Decision Support adhere to HIROC’s documentation guideline as well as the Ontario Hospital Association’s Record Retention Toolkit for the maintenance and disposal of hospital records. This role is accountable to ensure staff have clear expectations of their role, provides leadership, coaching, timely performance development and feedback in order to create a positive working environment. Is committed to living the Mission and Values of Bruyère. Is committed to patient and resident safety, on-going learning and continuous quality improvement.

**Required Qualifications**
- Bachelor's degree in a health related field or health/business administration
- Three (3) years experience in Health Records and/or Decision Support within a hospital based environment.
- Experience in the process of coding/abstracting, data collection and submission to administrative data systems such as the DAD, CCRS or NRS to the Ministry of Health or Canadian Institute for Health Information
- Experience managing paper based and electronic record retention systems, storage and release of personal health information conform to Ontario’s regulatory and legal requirements
- Experience extracting and analyzing health data from electronic medical records such as MEDITECH in analytical or performance reports

**Preferred Qualifications**
- Master’s degree in public, health or business administration
- Experience managing human resources across multiple sites in a team based environment, budgets, public relations as well as departmental administration such as recruitment/staffing is highly desirable
- Certification in Health Information Management would be an asset
- Fluent in French and English

**Key Competencies**
- Strong interpersonal and communication skills with advanced problem solving and conflict resolution skill.
- Knowledge and experience of administrative data systems such as NRS, MDS and DAD - including coding as well as processes for the collection and submission of data to CIHI
- Strong knowledge of Ontario’s privacy legislation especially as it relates to how personal health information is created, transcribed, maintained, scanned, verified, utilized, stored, retrieved, released, and disposed of.
- Detailed knowledge of activity based funding and quality based procedures that would implicate Bruyère’s Programs.
- Advanced computer skills: MS Suite, Outlook, and reporting from a database software such as Crystal.
- Experience using EMRs such as MEDITECH and Point Click Care
- High degree of initiative and analytical skills in the production of performance management reports that have been requested by stakeholders across the organization
- Work history that demonstrates attention to detail and organizational skills
- Demonstrated critical thinking, ability to navigate ambiguity and sound judgment in the planning and management of complex projects
- Self-directed learner who is comfortable managing situations requiring research and leveraging internal and external resources to complete required work activities
- Ability to establish and revise work priorities in a fast paced environment so as to meet strict non-flexible deadlines
- Strong leadership skills as demonstrated through the ability to adapt to a changing work environment as well as coach and mentor staff to navigate successfully through change
- Ability to ensure all Canadian Council on Hospital Accreditation standards for Health Records services are adhered to.

**Additional Information**

All applicants must provide a recent CV, and a cover letter that clearly indicate that they meet the required qualifications. Copies of their degrees and certifications, if applicable, must also be included.

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