Customer Service Representative

4 days ago

Langley, Canada Pattison Food Group Full time

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have exciting opportuneities for full-time and part-time Customer Service Representatives to join our Customer Service team in Langley, BC.

Our full-time position requires 5 shifts (8 hours) and our part-time position requires 3 shifts (8 hours) between the operating hours of:

- Monday to Thursday from 6:00 am to 8:00 pm
- Friday to Sunday from 6:00 am to 6:00 pm

You will be responsible for:

- Documenting and tracking compliments, complaints, requests for assistance, product and service inquiries.
- Teaching customers how to use our websites and phone apps.
- Working closely with our Ecommerce Team Leads and Personal Delivery Assistants to resolve customers concerns regarding online shopping orders.
- Providing support for the Bulk Gift Card program and reception coverage.

You have:

- A minimum of 1-2 years of experience in a customer service role.
- Proficiency with Microsoft Outlook, Excel and Word.
- The ability to type a minimum of 50 WPM min.
- Call center experience would be considered an asset.

You are:

- Outgoing and love to interact with customers over the phone.
- A great multitasker who thrives in a fast-paced environment.
- A sound analytical, critical thinking with strong problem-solving abilities.
- Excellent in both verbal and written communication.
- Able to adapt and learn new skills within an always changing and faced paced environment.

What we offer:
In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

This position is based at the Pattison Food Group office in Langley, B.C. While we’re currently operating with a hybrid work-from-home and in-office schedule, we look forward to the day when we are all able to work together in the office again.

IND6

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