Inside Sales Representative

Job Functions :Inside Sale Representative
- **Upsell/Cross-sell**: Proactively suggest complementary products or upgrades to existing customers based on their previous purchases or expressed needs, aiming to increase the value of each transaction.
- **Re-engage Dormant Customers**: Develop strategies to reconnect with customers who haven't made purchases within a defined timeframe, offering personalized incentives, product recommendations, or support to reignite their interest.
- **Vertical and Channel Mining Document**: Maintain a comprehensive document that outlines key vertical markets, customer segments, and channels being targeted. Regularly update this document with insights gathered from sales activities and interactions.
- **Opportunity Tracking**: Implement a structured system for tracking and prioritizing sales opportunities, including notes on customer preferences, past interactions, and potential strategies for engagement.
- **Continuous Improvement**: Encourage the ISR to regularly review and refine their approach based on performance metrics, feedback from customers and colleagues, and industry trends. Foster a culture of continuous learning and adaptation to optimize sales outcomes.
- **Pipeline Management**: Maintain a clear overview of the sales pipeline, focusing on identifying stalled deals, following up with leads, and nurturing prospects to advance them through the sales funnel.
- **Customer Engagement**: Establish and maintain strong relationships with customers to gather market insights, leverage channel partnerships, and explore collaborative sales opportunities.

**KEY PERFORMANCE INDICATORS/NOT LIMITED TO THESE ITEMS**:

- Schedule 10 customer meetings weekly.
- Bring in 15 sales weekly opportunities through outreach efforts.
- Maintain a response time of within 24 hours to customer inquiries.
- Follow up with existing customers regarding current monthly promotions, product launches, and other updates.

**CORE SKILLS & COMPETENCIES**:

- Customer Engagement: Ability to identify buying opportunities among various customer segments, including new and inactive customers.
- Strong communication skills to engage customers and address their needs effectively.
- Promotions Management:

- Proficiency in communicating daily, weekly, and monthly promotions to engaged customers.
- Strategic thinking to maximize the impact of marketing initiatives on sales.

**Customer Support**:

- Excellent problem-solving skills to address routine customer inquiries promptly.
- Ability to collaborate with team members to provide comprehensive support to customers.

**Sales Analysis**:

- Data analysis skills to analyze sales and customer data and identify trends and opportunities for sales growth.
- Ability to translate analysis findings into actionable insights for the sales team.
- Sales Assistance:

- Strong teamwork and collaboration skills to ensure alignment between inside and outside sales efforts.

**Post-Sale Support**:

- Customer-centric approach to provide ongoing assistance to customers post-sale, including order status updates, technical troubleshooting, and handling warranty claims or returns.
- Ability to coordinate effectively with distribution partners to ensure seamless post-sale processes.
- Scheduling and organizing meetings with Account Executives.
- Achieving sales targets through effective outreach efforts.
- Maintaining a high level of responsiveness to customer inquiries.

Pay: $33,100.00-$120,391.56 per year

**Benefits**:

- Dental care
- Extended health care
- Work from home

Schedule:

- Day shift

**Education**:

- Bachelor's Degree (preferred)