Representative, Ticketing

6 days ago

Edmonton, Canada OEG Sports & Entertainment Full time

**About OEG Sports & Entertainment**:
**Role Summary**:
**Core Responsibilities and Duties**:

- Maintains accurate and detailed client records in Archtics and CRM.
- Provides reactionary service and follow-up inquiries and concerns pertaining to the Edmonton Oilers, Edmonton Oil Kings, Rogers Place events, and Ice District
- Facilitates ongoing touchpoint programs - calls, in-seat visits, hosting, attendance reports
- Exemplifies detailed knowledge of the Edmonton Oilers, Oil Kings, Rogers Place, and ICE District
- Handles incoming inquiries regarding Rogers Place and surrounding area
- Maintains relationships and retention of Edmonton Oil Kings accounts
- Assists with facilitating ticket package pick up and gifting programs
- Daily creation detailed account financial statements - payments, credits, details
- Prints, packages, and mails game/event tickets
- Processes payments in accordance with payment plans
- Facilitates AR calls to clients with past-due payments

**Education, Experience and Skills**:

- Undergraduate Degree or Certificate is required. In lieu of formal education, extensive experience in a related field may be considered.
- 1-3 years of experience in a related field
- Strong ability to manage priority of projects and campaigns
- Experience in Ticketing programs (Archtics and CRM) is an asset
- Customer Service experience in a related field (sports industry, hospitality, etc)
- Demonstrated success in service providing, conflict resolution, and patience
- Strong customer service skills with ability to ensure excellent customer care to both internal and external clients
- Excellent written and oral communication skills
- High proficiency in Microsoft Suite of products (Outlook, Excel, OneNote, Word)
- Ability to deal with a variety of projects and workload in a fast-paced industry
- Detail oriented, with strong analytical and troubleshooting skills
- Ability to work:

- Monday to Friday 8:30 AM - 5:00 PM
- 50-100 evening and weekends (Oil Kings, Shows, Events), including holidays

**What's in it for you?**
- 100% Employer-paid Health Benefit Plans
- Flexible & hybrid work model
- RSP Matching Program
- Oilers, Oil Kings, and Live Entertainment ticket options
- Healthcare and Lifestyle Spending Account Options
- On-Site secured parking and/or transit allowance
- On-Site gym
- Beautiful office space located in Rogers Place - with easy access to the LRT
- Social team culture + employee events

**Next Steps**:
Thank you for your interest in joining our team Those moving forward in the process will be contacted by a member of our team.

**Experience**: Preferred
- 3

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