IT Help Desk Technician

**Looking to move your career in the right direction? Let us invest in you**

Chicken Farmers of Ontario's (CFO) team members are critical to CFO’s success in providing high quality, high impact solutions to Ontario’s chicken farmers, industry value chain stakeholders, and Ontario consumers.

The Ontario chicken industry is one of the most successful supply managed industries in the country and accounts for over $5.0 billion in overall economic activity in the province.

CFO has a long-standing strategy of rewarding talent and experience which has been designed to attract, retain and motivate high performers and strategic thinkers. At CFO, team members work collaboratively; enjoying competitive wages and benefits while immersed in a sustainable culture that stimulates leadership, accountability, excellence, collaboration and innovation.

CFO is leading a trusted, prosperous, and sustainable chicken industry. Representing over 1,300 family farms in the province, CFO is responsible for a growing, profitable and sustainable chicken industry.

**The chicken business is growing, and so is Chicken Farmers of Ontario**

**IT Help Desk Technician**

will work closely with the Customer Support team to ensure optimum servicing to our Farmers, Processors and other Stakeholders by handling a high volume of inbound calls/requests for service in a friendly and professional manner.

**Key Duties and Responsibilities**
- Provide desktop support relating to computers, hardware, software and mobile devices for staff and Board of Directors
- Logging and updating calls on the CFO Service Desk - Jira Service Management promptly and accurately with the outcomes of problem investigations, diagnosis, and solutions.
- Responsible for maintenance of the asset inventory, including computer hardware, software, and peripherals such as printers, telephones, and other office technology ensuring in line with company policies and licensing requirements.
- Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication.
- Set up and pre-configure new devices with Windows Autopilot, Active Directory and Entra ID
- Manage Endpoint Security utilizing Microsoft Defender for Endpoint and Microsoft Intune
- Review monthly Mobile usage for data and alerts for usage outside of expected norms.
- Create and update documentation for standard processes.
- Work closely with third-party vendors to coordinate the installation, maintenance, and support of hardware and software systems.

**QUALIFICATIONS**

experience, and proven demonstrable skills and experience.

Key Skills/Knowledge Required:

- 3+ years of related work experience
- Excellent customer service and client-facing skills
- Experience with Microsoft Active Directory, Microsoft Defender Endpoint, Microsoft Intune, Microsoft Entra ID and Microsoft Windows Autopilot
- Experience with Office 365 & Azure Administration (Exchange, Teams, SharePoint, etc.)
- Experience with Multi-factor Authentication (MFA)
- Basic networking skills e.g., TCP/IP, DNS, and VPN
- Experience with Jira ticketing systems and documenting support interactions.
- Strong problem-solving and troubleshooting skills, with the ability to identify and resolve complex issues.
- Ability to work well in a team environment, collaborating with other team members to resolve customer issues. Establishes deep relationships at all levels within IT and business units.
- Availability to participate in an on-call rotation for after-hours support.
- Proven ability to communicate with clarity and precision both written and verbally.
- Works independently and regularly handles non-routine situations.
- Curiosity and passion to constantly learn new things; CFO changes fast, and we need the people who work here to be able to change and learn fast too.

**CFO's Commitment to Diversity and Inclusion**:
At CFO, we are committed to diversity and inclusion, reflecting our industry and the communities where we live and work. We work together, unified by our respect for each other, CFO values, and the pursuit of our business strategy. Diversity at CFO is understanding, recognizing, and valuing the differences that make each person unique.

**Want to learn more about Chicken Farmers of Ontario? Visit ontariochicken.ca today**

**Job Types**: Full-time, Permanent

Pay: From $65,000.00 per year

**Benefits**:

- Company pension
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2025-02-21
Expected start date: 2025-03-03