Help Desk Operator

6 days ago

Guelph, Canada Agricorp Full time

**Agricorp is looking for a**Help Desk Operator** who is results oriented, customer-focused and a strong communicator, to be part of Agricorp’s**Network & Infrastructure Services team, within the IT Division.**:
**The Role**:
Agricorp’s Information Technology division provides a fully-integrated technical environment that supports and enhances the delivery of our agricultural services. The Network & Infrastructure Services team is responsible for the appropriate infrastructure to support Agricorp's information technology needs. Within this group, the Help Desk Operator provides front-line response to Help Desk queries. In this role you will:

- Create, configure and delete user accounts on both Active Directory and Windows platforms
- Provide first-level support to in-house and remote staff
- Assist with the installation and configuration of desktops
- Configure, replace and upgrade network hardware including printers and faxes
- Maintain inventories including computers, telephony and software

**Job Status**: Permanent
**Salary**: $45,916 - $54,018
**Work status**: Full time in office and hybrid work arrangements are available
**Location**: Must live in Ontario to perform this role

**Qualifications**:

- Diploma or degree in the Information Technology field or equivalent experience
- Minimum 1-2 years of relevant experience
- A+ certificate in hardware and basic operating systems
- Solid knowledge of all Microsoft-related products
- Customer service experience in a technical position

**Key Competencies**:

- **Critical judgment, decision-making and problem solving** - Makes the best decision, in a timely manner, based upon a combination of analysis, knowledge, experience and judgement.
- **Initiative** - Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise.
- **Quality Focus**- Attends to the task at hand to minimize errors; reviews own work prior to distribution.
- **Efficiency** - Effectively plan and organize time and resources to prioritize work to effectively meet objectives.
- **Analytical thinking**- Uses facts and available information to develop logical assumptions.
- **Client focus -**Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.

**Background**:
**Agricorp, an agency of the government of Ontario.**

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.

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