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General Manager
2 weeks ago
**General Position Description**
The General Manager oversees all operations of Downtown Fitness. This position is responsible for the creation, development, implementation, and supervision of all procedures, regulations, rules, protocols, programs, activities, promotions, guidelines, and policies. This individual is also responsible for the implementation of short and long-term strategic plans, fiscal budgets, and methodology used in the creation of business systems. This position is also responsible for the daily operation of the business including income generation activity, expense management, achieving monthly and annual goals, and employee training and supervision. This individual must be service-oriented and have a complete understanding of and adhere to all policies, procedures, rules, regulations, and licensing requirements as dictated by the company, local, provincial, and federal regulations.
**Responsibilities of the Position**
**Sales & Customer Service Duties**:
- Relentlessly focused on providing the best possible experience for members, guests, vendors, and employees
- Proactively and professionally handles member complaints and suggestions
- Conduct membership presentations in accordance with sales process and procedures as needed
- Serves an essential role to member retention, with prompt and thorough follow up and providing appropriate solutions for members
- Maintains complete knowledge of Downtown Fitness program, service, and product offerings
- Collaborates with Owner and department heads to create, establish and enforce member policies
- Participates in special events and programs sponsored by Downtown Fitness as required
- Develop upcoming promotions or marketing initiatives with department heads
**Human Resource & Supervision Duties**:
- Trains and directly supervises the management team including all department heads, program managers, profit center managers, site managers, etc.
- Indirectly supervises all employees of Downtown Fitness
- Responsible for employee development, performance evaluations including disciplinary actions and performance improvement plans. Document outcomes of said evaluations or meetings, and whenever possible, request that attendees sign off in agreement of outcome notes
- Conduct employee evaluations annually, or more frequently as needed
- Set weekly, monthly, and annual goals and action plans with department heads. Continually review to ensure that resources for success are available
- Keep employees directed and motivated - monitor individual goals and create incentives, as necessary. Supply the resources needed to make each position successful
- Determines salaries, pay rates, and pay increases for all positions and present to Owner for final approval
- Excellent knowledge and enforcement of provincial laws, federal hiring practices, OSHA requirements and any other regulatory entity defined
- Conduct recruitment of new employees
- Oversee the hiring process of each new employee, including interviewing, technical skills assessments, and license reviews, as needed. Acquire references for managers; share interview feedback
- Schedule and supervise the training and education of all new hires. Document the completion of training phases accordingly
- Obtain necessary new hire paperwork
- Maintain updated employee personnel files and information in appropriate HR databases
- Review, maintain, and implement, the Downtown Fitness Employee Handbook
- Make sure respective training and mandatory staff meetings are taking place in all departments within Performance Health and Fitness
- Collaborate with department heads and Owner to create, establish, and enforce employee policies
- Delegate responsibilities to department heads, and monitors accountability accordingly
- Complete staffing schedules one month in advance as needed and approve support staff schedules that are prepared by their respective department head
- Lead or assist, as an observer, with all employee terminations as needed
- Assist in preparation of payroll
**Reporting/Budgeting Duties**:
- Develop and oversee the daily, monthly, and annual budgets for all aspects of Downtown Fitness
- Review deposits and expenses with finance department
- Maintain and distribute all daily, weekly, monthly, and annual reports to appropriate parties
- Assist Owner in developing and monitoring a capital improvement budget and makes recommendations for future purchases or improvements
- Complete daily action plans to achieve weekly and monthly goals
- Foster growth of the company through a complete understanding of financial forecasting
- Ensure that staff scheduling keeps payroll within budget
- Assist Owner and Finance Manager in managing accounts payable system to ensure timely payment of all approved bills
**Facility Duties**:
- Ensure quality maintenance and function of all equipment; schedule repairs/replacements in a timely manner
- Present the request for purchase of equipment, new program additions
