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Bilingual Associate Manager
3 weeks ago
**Position Responsibilities**:
- Plan and oversee the development of team members
- Ensure unparalleled customer relations management
- Proactively manage workflows to maximize our resources
- Manage performance of the team and its members
- Provide technical support and/or proactive case management coaching in more complex situations
- Develop and maintain effective relationships with key internal and external stakeholders
- Drive business and service outcomes
**Required Qualifications**:
- University degree in a relevant discipline
- Excellent knowledge of disability product, processes and best practices
- 2-3 years experience in a leadership role with outstanding leadership skills
- Experience in coaching, mentoring, technical training, and/or developing people
- Excellent computer skills (Word, Excel, PowerPoint, Outlook)
- Bilingual is required (French and English - spoken and written)
**Preferred Qualifications**:
- Ability to quickly manage fluctuations in workflows
- Ability to multitask and deliver with limited turnaround time
- Strong Problem-solving skills while ensuring client-centric focus in our interventions
- Strong business acumen and adaptability in high-pressure situations
- Demonstrated ability to work collaboratively and effectively in a fast-paced, multiple team environment
**_When you join our team: _**
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
**About Manulife and John Hancock**
**Manulife is an Equal Opportunity Employer**
**Referenced Salary Location**
CAN, Quebec - Full Time Remote
**Working Arrangement**
Remote
**Salary range is expected to be between**
$69,750.00 CAD - $116,250.00 CAD
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
