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Inflight Operations Support Lead
2 weeks ago
**Want to be part of a team that's changing the way Canada travels?**
As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.
Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.
Reporting to the Manager, Inflight Operations, the I**nflight Operations Support Lead** provides day to day support and monitoring of Flight Attendants, and supports all aspects of safety, operational performance, labour issues and other applicable items. In addition, the Inflight Operations Support Lead will assist and support the operation with any administrative services while contributing to on-time performance (OTP) and a safe operation.
The Inflight Operations Support Lead will be based out of Toronto, ON (YYZ) and some travel will be required.
**Primary Job Functions**:
The duties of the **Inflight Operations Support Lead **include:
- Review and compile Inflight daily/weekly delay coding data
- Follow up on day-to-day delays and cancellations to determine root causes
- Provide gate and crew support
- Follow up on questions, day to day issues and concerns in a timely manner
- Responsible for the administration of the company documents for Inflight (RAIC /Parking Pass)
- Assist Inflight Managers with correspondence and confidential matters
- Liaise with various departments on behalf of Inflight Services
- Assist in planning and scheduling of Townhall meetings
- Compile and report OTP reports to the Inflight Operations Managers on trends and issues that may require additional follow up and participate in OTP improvement initiatives
- Assist in the onboarding of new hire Flight Attendants
- Manage all Inflight Reports. Categorize reports, initiate investigations, and provide responses to Flight Attendants as required
- Follow up on Flight Attendant absences in the region
- Provide absenteeism reports to the Inflight Operations Managers on trends and issues that may require additional follow up
- Assist in the return-to-work process for Flight Attendants returning to work
- Liaise with Inflight business units to ensure sufficient stock levels of required materials
- Initiate passenger complaint and crew conflict investigations
- Liaise with uniform provider regarding Flight Attendant uniform issues; provide support to Flight Attendants with respect to uniform issues
- Manage and respond to routine Flight Attendant requests
**Education Requirements and Qualifications include**:
- Post-secondary education preferred but not required
- Minimum of one year of experience in aviation
- Operational experience in an aviation company with similar role an asset
- Previous experience working as a Flight Attendant is an asset
- Advanced skills in Outlook, MS Word, Excel and PowerPoint
- Knowledge of software/systems: NavBlue, considered an asset
- Previous experience working in a mixed union and non-union environment
**Required Competencies include**:
- Attention to detail and strong organizational and administrative skills
- High degree of interpersonal skills
- Strong problem-solving abilities
- Self-motivated and resourceful
- Strong multitasking and teamwork skills
- Possess strong written and oral communication skills
- Ability to multi-task
Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.
**How to Apply**:
We look forward to meeting you at Flair Airlines
