Supervisor, Front of House

We are Parallel 49 Brewing Company, a craft brewery based in the heart of East Vancouver. We were founded in 2012 by a group of passionate craft beer enthusiasts and have quickly become a staple in the Canadian craft beer scene. We are looking for skilled and interesting people with great attitudes to complement our team while we continue to be a top employer in Vancouver and the craft beer industry.

The **Supervisor, Front of House** is responsible for supervising the day-to-day operations of the Street Kitchen, ensuring a positive customer experience, and leading a team of Servers. Our Supervisors contribute to creating a safe and inclusive workspace for all Parallel 49 Brewing Company team members and guests.

**Perks**
- Awesome team of people who are passionate about craft beer and sharing our brews with our community- 100% coverage of Extended Group Benefits-
- Retirement Savings Plan employer matching up to 4%-
- Employee Staff Card loaded bi-weekly with money for you to use in our Street Kitchen on food and beverage and in our retail store- Staff discounts on food while you’re working and on days off
- We love to train our people and promote from within

**Duties and Responsibilities**
- Oversee Street Kitchen operations during your shift, with guidance from the General Manager and Assistant General Manager, including sales monitoring and maintaining a clean, organized environment- Provide exceptional customer service to ensure guest satisfaction-
- Lead and direct servers' work during your shift-
- Assist with all server duties, including serving guests, running food and beverages, clearing tables, washing glassware, working in the retail store, stocking, and cleaning-
- Assist in training new Front of House employees-
- Build beer knowledge of Parallel 49 Brewing Company beers on tap and guide guests in their beer choices-
- Ensure compliance with safety and sanitation regulations, as well as local alcohol laws-
- Resolve customer complaints and conflicts professionally and promptly-
- Escalate Front of House performance concerns to the General Manager and assist in monitoring performance improvement-
- Foster teamwork and collaboration among staff to create a positive work environment-
- Administer and track staff discount program, reporting any misuse-
- Change 50L kegs and assist in organizing the keg fridge-
- Ensure cleanliness of all areas of the Street Kitchen and assign staff duties from the daily and weekly cleaning checklistBe the last employee to leave the building, lock all Street Kitchen doors, and arm the alarm system as per standard operating procedures for closing shifts- Perform opening and closing duties as required and specified in SOPs

**Qualifications**
- Minimum of 1 year of experience in the food and beverage industry is required- Minimum of 1 year of supervisory experience is required for external applicants-
- Must be of legal drinking age and have a valid serving it right certificate-
- Experience using a point of sale system-
- Strong leadership and organizational skills-
- Excellent communication and customer service skills-
- Ability to multitask and work in a fast-paced environment-
- Ability to stand for long periods of time, move/walk consistently throughout your shift and lift up to 50 pounds- Willingness to work flexible hours, including nights, weekends, and holidays

**Preferred Skills**
- Knowledge of craft beer styles, brewing processes, and industry trends- Knowledge of and experience using Excel-
- Experience training new staff- Cicerone certification

At Parallel 49 Brewing Company, we are committed to building a workplace that celebrates diversity, fosters inclusivity, and ensures equal opportunities for all team members and applicants. We are an equal opportunity employer, driven by our mission of creating great beer, accessible to all.

We value and respect differences in race, ethnicity, gender, sexual orientation, age, religion, and other dimensions of diversity. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members where we can talk openly, grow our understanding of other’s experiences and continue to learn how we can improve in our approaches.