Business Analyst Bts

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**Job Overview**:
Reporting to the Manager, Workforce managemnet (WFM) - Business Analytics; The WFM Analyst will be responsible for providing support to the Bell Technical Solutions management team to work with a wide variety of stakeholders in order to deliver accurate and timely information, develop resources to evaluate process and behaviors of unionized and non-unionized employees.

**Key Responsibilities**:

- Maintain and understand multiple reports/views leveraged on a daily basis for Business Decisions by multiple levels of management.
- Prepare analysis for ad hoc requests from all levels of management throughout the organization.
- Identify process improvement initiatives. Provide supporting data for existing initiatives.
- Perform regular data integrity and best practice evaluations and action results appropriately.
- Work with peers to establish their needs, propose and assist in reaching solutions.
- Document WFM published reports. Provide to internal customers upon request in standard format.
- Liaise with IS to maintain and acquire new data, resolve complex queries and/or design and develop new tools to manage day to day business.
- Assist internal customers in acquiring and understanding WFM related information.
- Work with Quebec/Ontario counterparts to align process and publish information as needed.

**Critical Qualifications**:

- Degree, diploma or certification in a related field;
- Demonstrated ability to perform data mining, reporting and analysis.
- Strong organizational skills, with the ability to multi-task and meet conflicting deadlines in a teamwork environment. Excellent interpersonal skills with the ability to build relationships.
- Very strong proficiency in MS Excel & MS PowerPoint ( If, Sum if(s) / count if(s), Offset, Pivot tables, Graphs)
- Knowledge and proficiency in SQL Management Studio software, MS access & VBA
- Experience with data visualization tools such as Tableau, Power BI or related tools
- Demonstrated ability to research/evaluate process and make recommendations based on results.
- Keen ability to identify relationships and flow of information throughout the organization. Possesses an in depth understanding of business rules, data relationships and workflows for research, analysis and proposals purposes.
- Proven ability to deliver accurate information on demand in a fast paced, changing environment.
- Bilingualism required in French and English (spoken and written): as part of his/her duties, this person will be required to interact in English with stakeholders outside Quebec.

**Additional Information**:

- Position type: Professional, P2
- Job status: Permanent, Full-Time
- Possible work location: Mississauga, ON / Boucherville, QC / Laval, QC
- Flexible work profile: Remote

**What's in For You?**:

- Excellent benefits and competitive compensation
- Access to numerous discounts and the purchase of company shares
- Leaders who support your development through coaching and opportunity management
- Work in a dynamic, collaborative and creative team
- Development opportunities through training and educational assistance programs
- Opportunities to progressively assume greater responsibility

Adequate knowledge of French is required for positions in Quebec.

Created: Canada, QC, Boucherville

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