Business Analyst

Job Requisition ID #

25WD90328

25WD90328, Business Analyst - Digital Programs
- French translation to follow/Traduction française à suivre_

Position Overview

As a Business Analyst, Digital Programs at Autodesk, you will identify business needs and determine solutions to business problems by analyzing data, processes, and systems. You will extract and analyze customer data, facilitate communication, gather requirements, and ensure that project outcomes align with business objectives. You will be collaborating with the Go-to-Market Strategy & Operations (GS&O) organization and Customer Success teams to implement data-driven solutions that enhance customer experiences and outcomes.

**Responsibilities**:
- Identify business needs by analyzing data, processes, and systems. Gather and document business requirements, translating them into detailed project specifications or technical specifications- Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to customer success, including customer satisfaction, retention, and product usage- Assist in evaluating current and future business processes to identify technical solutions, perform cost-benefit analyses, and estimate project scope- Facilitate the consolidation of data from multiple systems to deliver a unified and precise view of member engagement metrics- Analyze and interpret customer success datasets to uncover trends, patterns, and correlations-
- A common career stabilization point (AKA the “full-contributor” level) for Professional roles- Use data analysis, judgment, and interpretation to select the right course of action-
- “Connect the dots” of assignments to the bigger picture- May lead projects or key elements within a broader project- May also have accountability for leading and improving on-going processes- Build effective relationships with more senior practitioners and peers, and build a network of external peers- Work independently, with close guidance given at critical points- May begin to act as a mentor or resource for colleagues with less experience

Minimum Qualifications- Strong analytical and problem-solving skills with the ability to interpret complex data sets and generate actionable insights- Ability to translate business requirements into technical specifications and project requirements- Proficiency in data analysis tools and software, such as Excel, and data visualization tools (e.g., Tableau, Power BI)- Strong SQL skills for querying databases and extracting relevant data- Basic knowledge of programming languages such as Python or R for data analysis and automation- Ability to extract and analyze data from CRM systems to inform decision making- Knowledge of SaaS business models and understanding of key performance indicators and metrics relevant to customer success- Basic understanding of data warehousing concepts and ETL processes- Skilled in analyzing business processes to identify inefficiencies and business needs- Strong verbal and written communication skills with the ability to present complex information clearly and concisely
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25WD90328, Analyste commercial - Programmes numériques

Aperçu du poste

En tant qu'analyste commercial, Programmes numériques chez Autodesk, vous identifierez les besoins commerciaux et déterminerez des solutions aux problèmes commerciaux en analysant les données, les processus et les systèmes. Vous extrairez et analyserez les données des clients, faciliterez la communication, recueillerez les exigences et veillerez à ce que les résultats des projets correspondent aux objectifs commerciaux.

Vous collaborerez avec l'organisation Go-to-Market Strategy & Operations (GS&O) et les équipes Customer Success afin de mettre en œuvre des solutions basées sur les données qui améliorent l'expérience client et les résultats.

Responsabilités- Identifier les besoins de l'entreprise en analysant les données, les processus et les systèmes. Recueillir et documenter les exigences commerciales, puis les traduire en spécifications de projet détaillées ou en spécifications techniques.- Développer et maintenir des tableaux de bord et des rapports pour suivre les indicateurs clés de performance (KPI) liés à la réussite des clients, notamment la satisfaction, la fidélisation et l'utilisation des produits- Aider à évaluer les processus commerciaux actuels et futurs afin d'identifier des solutions techniques, d'effectuer des analyses coûts-avantages et d'estimer la portée des projets- Faciliter la consolidation des données provenant de plusieurs systèmes afin de fournir une vue unifiée et précise des indicateurs d'engagement des membres- Analyser et interpréter les ensembles de données sur la réussite des clients afin de mettre en évidence les tendances, les modèles et les corrélations- Rôle de conseiller analytique qui nécessite une compréhension des théories et des concepts d'une discipline et la capacité d'appliquer les me