Administrative Assistant

Company Biography
Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.
Position Summary
The Administrative Assistant is responsible for providing administrative support to the Program Director. This role maintains and projects a positive customer service atmosphere and is an integral part of the daily operations of Patient Care Services.

**PRIMARY RESPONSIBILITIES**:
Providing administrative assistance to the Program Director and others as required including:

- Maintaining confidential office administration functions including: preparing general correspondence, filing, photocopying, printing, and replenishing supplies.
- Ensuring that documents are received, filed and/or distributed in an accurate, timely and complete process.
- Assisting in the scheduling and coordination of meetings including production and distribution of notices, agendas, minutes and arranging for required catering, equipment and room bookings.
- Providing accurate and current answers to incoming general inquiries and/or redirecting as appropriate in a timely manner.
- Answering and/or redirecting patient enquiries, compliments and complaints as appropriate and in a timely manner.
- Distributing invoices for approval/signature, redirecting invoices as required, and completing applicable data entry to ensure record and payment of invoice.
- Transcribing minutes, case reviews and letters as required.
- Maintaining and uploading information on the various program intranet sites.
- Uploading nursing policies and procedures onto the intranet as required.
- Providing relief administrative assistant support where needed.

Performs other duties as may assigned.

**Qualifications**:
**Education**:

- Diploma in Business Administration or equivalent required.
- Completion of a Medical Terminology course is an asset.

**Experience**:

- Minimum two (2) years of administrative experience required.
- Related experience in health care environment preferred.

**Competencies**:

- Demonstrated computer literacy including working knowledge of Microsoft Office (Outlook, Excel, Access and Word).
- Demonstrated project management skills and experience.
- Demonstrated outstanding ability to organize, prioritize, multi task and be flexible in order to adapt to stressful and rapidly changing situations.
- Demonstrated excellent interpersonal and communication skills (in English both written and verbal), discretion, and good public relations skills.
- Demonstrated initiative and good judgement in problem-solving and decision-making.
- Demonstrated ability to work efficiently, independently and in a teamwork environment.
- Demonstrated ability to demonstrate through performance, an acceptable level of ethical conduct and strict confidentiality.

**Other**:

- Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.

Our Employees Enjoy
- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development

Employment Equity
Accomodation in the Workplace
Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.
Health & Safety Responsibilities
OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may in