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Bilingual Sales Support Specialist

2 weeks ago

Richmond Hill, Canada Liteline Corporation Full time

Are you looking to grow your career with a dynamic sales team? Do you have a passion for problem-solving and creative thinking? Liteline needs someone like you

With 40 years of dedicated Customer Service behind us, we are expanding our Sales Support Team and are looking for enthusiastic, thoughtful, problem solvers to propel us into the future. If you enjoy a fast-paced, never-a-dull-moment kind of environment then this role might be for you

**A little bit about us**
Founded in 1979, Liteline Corporation is Canada’s leading and largest privately held lighting manufacturer. Operating a 160,000 sq. ft office, manufacturing, and warehouse distribution facility in Richmond Hill, Ontario Canada, we specialize in LED lighting for North American residential and commercial markets. With over 140 employees, Liteline is poised for strategic growth for years to come

**A little bit about you**

Reporting directly to the Sales Support Manager and supported by a dedicated team of customer care professionals, the Bilingual Sales Support Specialist, will be responsible for:

- Providing prompt, accurate, and courteous responses to customers
- Performing order entry and reverse entry processes
- Answering questions about shipping, pricing, and other customer queries
- Identifying customer needs and recommending the best lighting solutions for their design
- Collaborating with our Sales, Warehouse, and Production teams to meet project deliverables
- Following up with customers to ensure their needs have been met and are satisfied at the end of the transaction

**Requirements**:

- Fluent in French and English (written and verbal)
- 3+ years of Customer Care experience preferably in a Logistics, Supply Chain industry, or equivalent.
- Post-secondary education is preferred.
- Strong skills in Office Suite (Word, Excel) and prior exposure to inventory management systems.
- Demonstrated ability to multi-task using good judgment to exceed customer expectations.
- Capacity to stay calm under pressure to achieve optimal results.
- Shows resilience in a fast-paced ever-changing environment.
- Willing to ask questions to find the answers you need.
- Strong relational and influential skills.
- Strong problem identification and resolution skills.
- Positive team attitude and ability to prioritize your work.
- Strong work ethic and positive team attitude.

**Why work with us**:

- Competitive pay commensurate with qualifications and experience
- In-house training and all the support you need to succeed.
- An opportunity to be part of an innovative, growing organization that supports learning and development.
- Complete benefits plan after three months of service, including Comprehensive insurance (medical, dental, and life)
- Partial company match on employee contributions towards company group RRSP.

**Important**
All new employees must be fully vaccinated against COVID-19 and must provide proof of vaccinations.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Customer support: 3 years (required)
- Sales support: 3 years (required)
- Microsoft Office: 3 years (preferred)
- ERP systems: 3 years (preferred)

**Language**:

- French (required)