Workday Configuration Consultant

The Global HR Employee Experience Design team is all about creating experiences employees love and is focused on **understanding the needs of its colleagues**and **providing solutions**that **simplify the complex to make lives easier**. By enabling **personalized, curated experiences**in the moments that matter, we help **make every day better**.

Because you are highly technical, strategic and end-user focused, you’re able to identify problems or risks and develop forward thinking solutions that you can authoritatively explain back to the clients using visuals and language they can understand. You know when to challenge, when to ask for help or when to go above and beyond for success.

You’ll think and act globally while addressing local nuances when creating the right technology solutions. You will collaborate and build partnerships across HR as well as with Group Functions Technology (GFT), Compliance, Finance and other areas of the business.

This position is full-time, hybrid role.

**Position Responsibilities**:
Reporting to the Director, Experience Solutions you will:

- Partner with key stakeholders to deliver on cyclical activities (Performance Cycles, Talent Review, Goal Setting, etc.), managing improvements and problem solving related to the processes
- Act as technical support to create and maintain custom reports and dashboards in our various HR tools (Workday, Salesforce, JIRA, etc.) to support our clients and the Advanced Analytic team
- Be responsible for configuration, testing and implementation of system upgrades, ensuring compliance with our process and procedures
- Create and maintain detailed configuration and standard Operating procedures (SOPs)
- Balance multiple concurrent projects that require inputs from cross-functional stakeholders while managing expectations and impact on end users
- In a supporting role assist with impact assessments, regression testing and communication plans
- Stay current with latest advancements and opportunities within Workday

**Required Qualifications**:

- Experience with Workday required
- 3+ Years of HRIS configuration in performance/talent, talent marketplace, recruiting, HCM is preferred
- Great problem solving and critical thinking skills to transform vague requirements into creative and sustainable solutions
- Experience with large global organization and able to implement solutions under tight timelines and prioritize work effectively to deliver successfully
- Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standards

**Preferred Qualifications**:

- Experience with ADP Global View (PECI, PICOF, EXPR) an asset
- Workday Pro Certification(s) an asset
- Experience working in agile environment an asset
- Excellent customer service, communication and relationship building skills, including assessing needs, building rapport, and managing expectations through open and frequent communication
- Strong technical acumen, logic, judgement, and decision making
- Proven demonstration of initiative and desire to build skills in new areas
- Solid understanding of data - how to obtain, how to interpret, how to use for analysis and to help drive decisions
- Solid consulting experience e.g., experience presenting, explaining complex functionality, developing ability to influence
- Exemplify ethics and uphold all data privacy and compliance policies

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

LI-Hybrid

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Toronto, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$71,925.00 CAD - $119,875.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short