I.t. Level 1 Support

**_About Us_**

At Sargent Farms, we understand that building a great company is just like creating a great product; you must have all the right ingredients. For us, those ingredients are the cultures, backgrounds, ideas, and experiences behind our diverse workforce that embodies Sargent Farms.

Sargent Farms has been providing exceptional quality poultry products to wholesale and retail markets in Ontario for more than 75 years. Family owned and operated, Sargent Farms has earned its sterling reputation in the industry for progressive and innovative poultry processing and distribution.

We rely on our IT systems to help our business succeed. We’re seeking an experienced systems and network administrator who’s eager to use and grow his or her technological skills. We want to add additional technical expertise to support and perform day-to-day I.T maintenance and repairs, including new software and hardware installations and upgrades, routine software security maintenance, troubleshooting, training, and technical support for all users and projects of the organization and assist in the execution of an overall IT strategy.

**_Objectives of this Role_**
- Level 1 Support - First contact for troubleshooting any hardware / infrastructure issues in both the office and plant.
- Nurture dependable IT infrastructure and networking that’s always up and running.
- Partner with internal partners to communicate job status, activities, and achievements.
- Successful applicant will grow in this position. Responsibilities will increase as more knowledge & experience is gained

**Responsibilities**:

- Maintain network infrastructure, computers, printers and scanning equipment at Sargent Farms facilities and provide suggestions for improvements.
- Maintain, troubleshoot, repair, and administer local area networks (LANs), wide area networks (WANs), connections to the Internet and peripheral equipment.
- Monitor network to ensure optimal performance.
- Maintain cyber security standards, evaluate & recommend security improvements.
- Maintain security surveillance camera system, Sargent Farms uses ExacqVision.
- Setting up PC's, laptops, cell phones, iPads, etc.
- Maintain & monitor daily network backups and images of servers.
- We use DATAMAX ICLASS 4212E label printers in our Processing facilities.
- We use Motorola / Zebra MC9090 barcode scanners.
- Attempts are made to fix hardware issues first onsite before sending out for repair.
- Will require occasional weekend & after-hours availability as part of our After-Hours Support rotation
- **Skills and Qualification**_
- Education background in technology or computer science.
- Knowledge of computer systems, peripherals & communications equipment
- Knowledge of computer networking, cabling infrastructure, Wi-Fi access points.
- Make & repair Cat5, Cat6 network cables
- Ability to work independently and in a team environment to resolve issues
- Ability to communicate effectively with Sargent Farms employees
- Self motivated to learn & acquire new skills
- Possesses excellent problem-solving skills
- Knowledge of VMWare, managing Virtual servers an asset
- Knowledge of Office 365, SharePoint, and Azure an asset
- Knowledge / Experience with Network Routers and Switches. Sargent Farms uses Sophos Router and Ubiquiti network switches
- Hands-on technical troubleshooting capabilities. This is not a Help Desk / Remote position.

**_Required Experience_**
- The ability to meet the needs and demands in an efficient manner.
- Excellent communication skills and customer service skills.
- Reliable, dependable and organized.
- Ability to fluently speak, read and write English.
- Ability to physically lift (up to 25 kg).
- The willingness to work with others and respond quickly to change.
- A focus on detail and accuracy.
- Previous knowledge in the food industry is an asset, but not required
- Desire to be meticulous when completing IT installations.
- Must satisfactorily pass pre-employment screening (Criminal and Background Check).

We appreciate your keen interest and advise that only those selected for an interview will be contacted.

If contacted for an interview or testing, please advise Human Resources if you require accommodation.

**NO CONTACT FROM TEMP SERVICES OR RECRUITERS PLEASE*.**

Please submit your resume titled “I.T Level 1 Support” and tell us why you'd be a great fit
- Thank you for your interest in Sargent Farms_

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$60,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- IT support: 1 year (preferred)