Systems Analyst

2 weeks ago

Thornhill, Canada CAA Club Group Full time

**About Us**:
**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**
- Perform day-to-day support, accurately identify, and resolve issues in a timely manner
- Provide accurate and timely reports to management regarding status of critical systems & processes
- Actively participate in DR planning and design, be involved in DR exercise
- Timely prioritize & escalate incidents to Senior Management attention
- Build, automate, maintain & troubleshoot end-to-end release management (CI/CD) flows
- Automate routine tasks to improve efficiency and optimize operational environment
- Develop and use appropriate metrics to monitor production environment
- Follow established processes/standards, technology architecture, risk and production capacity guidelines
Work with external vendors to coordinate a variety of functions including support, upgrades, patches
Maintain technology currency
**Who You Are**
- 4-7 years relevant experience
- Good at problem solving
- Experience supporting SOAP/REST webservices and using tools like SOAPUI/POSTMAN
- Production working experience of both Linux and Windows operating systems
- SQL/database experience
- Change management and incident management experience
- Familiar with Software Development Life Cycle
- Strong communications skills both verbal and written for a client facing role
- General Knowledge of the Insurance domain
Experience with Agile methodology
- Experience setting up & automating CI/CD flow and using tools like TFS, Jenkins, Ansible etc.
- Shell scripting/ Power shell experience

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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